Skip to main content
Tay.r
Contributor I
December 30, 2023
Answered

Sonos move won't connect to my phone after I connect it to the internet.

My Sonos move won't connect to my phone after I connect it to the internet. When I do search for device it won't show up. I can't access the system or do any updates because it won't show up through my internet. I would like to try and use the S1 app, but I can't downgrade my software on the Sonos move because I can't connect it to my phone. There was a time when I could at least use the Bluetooth setting, but even now I can't switch it to Bluetooth. I'm going to be honest. I have tried just about everything I could find on the internet to make this work and so far nothing has.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
106rallye
106rallyeAnswer
December 30, 2023

Have you called Sonos and asked them for help?

View in thread

2 replies

106rallye
106rallyeAnswer
December 30, 2023

Have you called Sonos and asked them for help?

John B
December 30, 2023

Hi.  What do you mean by “connect my phone to the internet”?  Do you mean connect it to your home WiFi network or connect it directly via mobile data?  Clearly, if your phone and the Move are not both on the same WiFi network there is no possibility of the Sonos app finding the Move.

    Terms & ConditionsAccessibility statement