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Contributor I
April 26, 2023
Answered

Sonos in Spain, English language selected but emails are all in spanish

Sonos beam2 registered in Spain and English language was selected but emails are all sent in spanish.  How do I receive my emails in English?

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Jamie A
Jamie AAnswer
Sonos Staff
April 27, 2023

Hi @PhoebeF, welcome to the Sonos Community!

The language emails are sent to you in depend on the region on your Sonos profile. Since your profile is set to Spain, the emails will come through in Spanish.

This is due to our emails containing region specific promotions, so the emails are sent in the most spoken language of that region, where in Spain this would be Spanish.

I hope this information helps.

 

 

3 replies

Jamie A
Jamie AAnswer
Sonos Staff
April 27, 2023

Hi @PhoebeF, welcome to the Sonos Community!

The language emails are sent to you in depend on the region on your Sonos profile. Since your profile is set to Spain, the emails will come through in Spanish.

This is due to our emails containing region specific promotions, so the emails are sent in the most spoken language of that region, where in Spain this would be Spanish.

I hope this information helps.

 

 

Lyricist I
April 4, 2024

I’m English, I bought my Sonos bean at Costco in the UK, yet my emails are all in Dutch! 
How do I change that to English, please ? 

Schlumpf
Virtuoso
April 4, 2024

I’m English, I bought my Sonos bean at Costco in the UK, yet my emails are all in Dutch! 
How do I change that to English, please ? 

Have you checked your Sonos profile at your account settings?

Not only your language but also the address (including country) has to be set to UK. 

Ralf