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DJP
Avid Contributor I
February 10, 2022
Answered

Sonos & Google WiFi - It worked now it doesn’t

Please help me restore sanity and a working system oh wise ones!

I’ve been using this set up for 3 years and @ratty and @John B double checked my thinking, and set up, which was correct and not complicated.

Draytek 2760n router, Google hub, Sonos bridge into hub and various S1 speakers dotted about. It’s worked like a dream until now.

All  that’s changed is I’ve switched to VM and have a Hub 4 in modem mode, into the Draytek and Google hub / bridge connected as before. I did have to disconnect everything but it’s all gone back exactly as was. 
 

The Google hub says the bridge is wired, but the Sonos app keeps dropping, and when it does connect it seems to be on WiFi as the ability to change channels is greyed out, indicating SonosNet isn’t in operation. If I cycle the bridge power it seems to reconnect but only temporarily.

I don’t know what I’ve done but I’ve broken it somehow and don’t know how to fix it. It’s been a struggle to get the Draytek and VM hub to talk but that’s sorted (albeit speeds aren’t good) and I am tearing what little hair I’ve got left out.


Where am I going wrong?

TIA

 

 

 

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DJPAnswer
Avid Contributor I
February 11, 2022

Thank you all again, and to @ratty for chipping in. It would seem that the root cause of the problem is ME. The Draytek is used to provide a second SSID to which the Sky Q connects and being the idiot I am after the factory reset I stupidly set up another SSID which matches the Google Nest one. No wonder Sonos couldn’t work out whether it was supposed to connect to the wireless or the wired connection.

Since deleting the duplicated  SSID the system has connected ia a Play 3, but I’m going to reinstate the trusty old bridge.

@Ken_Griffiths, I think there’s a way to connect the Sky Q via the Google hub without the two having a row, and maybe I could get rid of the Draytek but as you can tell this isn’t my forte! 

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DJPAuthorAnswer
Avid Contributor I
February 11, 2022

Thank you all again, and to @ratty for chipping in. It would seem that the root cause of the problem is ME. The Draytek is used to provide a second SSID to which the Sky Q connects and being the idiot I am after the factory reset I stupidly set up another SSID which matches the Google Nest one. No wonder Sonos couldn’t work out whether it was supposed to connect to the wireless or the wired connection.

Since deleting the duplicated  SSID the system has connected ia a Play 3, but I’m going to reinstate the trusty old bridge.

@Ken_Griffiths, I think there’s a way to connect the Sky Q via the Google hub without the two having a row, and maybe I could get rid of the Draytek but as you can tell this isn’t my forte! 

ratty
ratty
February 11, 2022

Ah yes, the Draktek's SSID would have been on a different subnet, as the Google primary hub by default contains a router.

Frankly I’d still replace the Bridge. Notwithstanding the tendency of its power supply to fail, and that it can only run S1, but its wireless tech is the ancient SonosNet 1.0 with its lower range and resilience.

    DJPAuthor
    Avid Contributor I
    February 11, 2022

    Ah yes, the Draktek's SSID would have been on a different subnet, as the Google primary hub by default contains a router.

    Frankly I’d still replace the Bridge. Notwithstanding the tendency of its power supply to fail, and that it can only run S1, but its wireless tech is the ancient SonosNet 1.0 with its lower range and resilience.

    Thanks ratty, so essentially just replace it with the Boost? I must admit I’m very happy with the S1 setup and only really need to maintain what it’s already doing. Not Sonos related by re the question about why have the Draytek it has other “things” plugged in e.g. wired cctv and the google hub doesn’t have that level of functionality.

    What’s most frustrating is I’ve just had VM installed with the 1Gb connection, but for some reason that’s still under investigaiton in modem mode connected to the Draytek I’m getting hopeless download/upload speeds.

    ratty
    ratty
    February 11, 2022

    Thanks ratty, so essentially just replace it with the Boost? 

    Personally I would. I’ve lost count of the number of cases here where a failing Bridge power supply was found to be the cause of strange, intermittent, frustrating, connectivity problems. Your Bridge entitles you to 30% off a Boost.

     

    What’s most frustrating is I’ve just had VM installed with the 1Gb connection, but for some reason that’s still under investigaiton in modem mode connected to the Draytek I’m getting hopeless download/upload speeds.

    I can’t comment on VM, but when measuring internet down/up speeds it’s important to ensure that they’re not being throttled by something else such as WiFi. Use a PC wired to a Draytek LAN port. If your PC is hardened for direct internet connection you could even start at square one and wire it directly to the VM box.

      DJPAuthor
      Avid Contributor I
      February 11, 2022

      Thanks ratty, so essentially just replace it with the Boost? 

      Personally I would. I’ve lost count of the number of cases here where a failing Bridge power supply was found to be the cause of strange, intermittent, frustrating, connectivity problems. Your Bridge entitles you to 30% off a Boost.

       

      What’s most frustrating is I’ve just had VM installed with the 1Gb connection, but for some reason that’s still under investigaiton in modem mode connected to the Draytek I’m getting hopeless download/upload speeds.

      I can’t comment on VM, but when measuring internet down/up speeds it’s important to ensure that they’re not being throttled by something else such as WiFi. Use a PC wired to a Draytek LAN port. If your PC is hardened for direct internet connection you could even start at square one and wire it directly to the VM box.

      Thanks for the thoughts on the Boost, and with 30% off it sounds like a good idea!

      The bizarre thing is if I conenct a laptop as you describe it returns at best 200/30, a speedtest from the Google hub 300/5 and a test via eg iphone 40/10.

      Taking the VM box out of modem mode and connecting directly to VM gets 850/40 - perfect. wireless not as good obviously but still very acceptable.

      Everything points to the Draytek (although weirdly good downloads on Google).

      Anyway, that’s way OT.

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