I was so excited to receive my Sonos Era 300 yesterday. Everything sounded great at first. But last night I was going to fall asleep to some music like I sometimes do and I noticed a static pop sound. It’s like listening to your music while someone is slowly closing a bag of chips.
I tried everything. Unplugged, reset, tried playing through both the Sonos and Apple Music app and it still did it.
Anyone else notice this issue?
I’m hoping it’s a software issue, but I’m not waiting to see if it is
The recent software update (release date: 5/31/2023) included steps that we believe resolved this problem with unwanted noises coming from Era speakers.
If you don’t mind, please ensure you are running the latest software (Settings » System » System Updates » Check for Updates), then test once again and post here whether you continue to hear these noises or not. We’d most especially like to hear from anyone who has installed the update and still hears these noises, but hope not to. Thank you.
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Did you submit data to Sonos about it via a diagnostic, and call in so that the Support folks could forward it to engineering to look at? Anecdotal data tends not to be useful to most coders, in my experience, if they’re chasing a bug of any type, they want to see hard data in logs, and preferably be able to recreate the issue locally.
Hearing same issue with intermittent popping noise as well like that described above. Using bluetooth as Airplay was dropping. If over Wifi could assume poor signal, but that doesn’t seem to be case.
The digital popping sound seems to follow with transients in audio e.g., it can sound almost like an intentional very light click track with the beat (although with some latency and inconsistency ).
I hear popping sounds from both bij Era 300’s too. Use them as rears, combined with an Arc and Sub (gen 3). Never experienced this with my previous Ones as rears
I hear popping sounds from both bij Era 300’s too. Use them as rears, combined with an Arc and Sub (gen 3). Never experienced this with my previous Ones as rears
I had exactly the same set up and replaced the play1s with Era300s with no issues? All is connected wirelessly in my set up.
I hear popping sounds from both bij Era 300’s too. Use them as rears, combined with an Arc and Sub (gen 3). Never experienced this with my previous Ones as rears
I had exactly the same set up and replaced the play1s with Era300s with no issues? All is connected wirelessly in my set up.
Same here. Also when watching movies in Atmos? I hear it when watching Dune on HBO Max for example
To hear the static / popping noise I found that during playback of an audiobook helps to make it more obvious. The static is only present when audio is playing. The static is easier to hear when reducing the volume of the unit. It is faint, and not a very high frequency sound which makes it difficult to hear during music playback (unless there is a solo drum track). I am using a single Era 300 with this issue. Have not found anything that reduces the static. Concerned this is a hardware issue (e.g., will need to return the unit).
I think one of the best ways forward with this type of issue, is to supply Sonos with the data by submitting a system diagnostic report as soon as a pop/click is noticed. Make a note of the reference generated by the report and maybe go onto try to capture an audio, or video, recording too, that’s if it’s easy to reproduce. Then contact Sonos Support Staff via this LINK to provide them with all the gathered information. That usually helps to get such things fixed quickly.
Did so and Sonos said it was an issue with atmos codec. Makes sense as didn’t do it on Sonos ones as rears!
I have experienced the issue with 5.1 content as well. Not just Atmos unfortunately. My wife is having a similar experience. A former colleague of mine, now an audio tech editor at The Verge, says he is getting many reports of this kind of thing as well.
My new pair of Sonos Era 100 are making these popping sounds at irregular intervals.
What an annoying glitch.
Also, when paired in Bluetooth, the paring vanishes after awhile, and each speaker gives out "mono" sound. Meaning both work separately as a single speaker, even though marked in the app and the device as still being Bluetooth paired for best stereo separation experience.
I’m also experiencing these static pops on my surround Era 300’s. I also noticed I get static pops when running True Play ever since adding the 300’s. Never had an issue with my One’s.
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