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sonos devices dropping connection

  • 27 January 2023
  • 16 replies
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After recent update majority of my Sonos devices have been constantly dropping off the internet every day or two.

It's usually been 3 out of my 7 devices, however it's starting to get worse with the 4th now dropping off. I've gotten so frustrated I thought it may have been my router so I purchased a new $400 router setup. And still they are dropping.

It's usually my Play:1, Play:3 and Play One. Looking for answers as I am now holding off on my planned Sonos purchases because of this issue.

I've created a diagnostic: 1329675780

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Best answer by Airgetlam 27 January 2023, 08:36

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I should mention the ONLY way I've been able to add the speakers back into the network/system is by doing a factory reset.

I've checked the router control panel when they have dropped and it looks like they are not connected to the internet so it seems like they are crashing?

More likely fighting some other device for a duplicate IP address. Try unplugging all of your Sonos devices, and while they’re unplugged, reboot your router. Once the router has had a couple of minutes to recover, plug back in your Sonos devices. 

Thanks Airgetlam for reply! I took a look over the system logs and it seems like it's coming from the devices trying to switch over to a different mesh AP. While other devices seem to be able to handle this switch, the Sonos devices seem incapable of handling it as gracefully.

For now it looks like I was able to resolve this problem by changing the RSSI threshold to be around -78 rather than -70, so they are not attempting to switch anymore. But I do wonder if it's just a me-problem, or if others also experience this in mesh networks?

It may depend on the mesh network, too. Some of them split each ‘node’ into different subnets, and Sonos requires all devices to be on a single subnet. You hadn’t mentioned a mesh network before, so I’d not put that possibility out there.

In most cases, Sonos recommends the use of SonosNet in systems that are used in a mesh context, by wiring a single device to the base ‘node/router’ device, which puts the Sonos devices all in a single, self meshed, system. 

There is more info in the wired and wireless modes FAQ, and the choose between wireless and wired FAQ.

Thanks Airgetlam for reply! I took a look over the system logs and it seems like it's coming from the devices trying to switch over to a different mesh AP. While other devices seem to be able to handle this switch, the Sonos devices seem incapable of handling it as gracefully.

For now it looks like I was able to resolve this problem by changing the RSSI threshold to be around -78 rather than -70, so they are not attempting to switch anymore. But I do wonder if it's just a me-problem, or if others also experience this in mesh networks?

Which WiFi mesh system are you using?

Maybe try the WiFi mesh hubs ‘bridged’ (Access Point mode) to a main router instead, or maybe leave all as it stands, but try your system in ‘wired SonosNet mode’ instead, that’s with one (or more) Sonos devices wired to the primary mesh hub/router, either direct, or via a ‘switch’. See this FAQ/support thread for further information on this topic:

 

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I had the same issue after the update, all my connection issues started up. It’s almost a weekly chore now to keep the devices up. As the port seems to lose the Wi-Fi password, only to say it failed and suddenly it’s all good. Then it’s fine for a few days, and it’s the same thing all over again. 

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Have you tried the suggestion above to set static/reserved IP addresses for your Sonos gear?

Your router’s 

DHCP Settings page usually makes that fairly quick and uncomplicated.

Same issue here. I thought it was an ip address issue but reserved ip and still keeps crashing. I have to turn it off and on again every 2 days and it's very annoying.  I hope it's not an eol thing forcing users to change.. Still hopeful a new update might fix this as its really irritating.

This is all absolute rubbish.

At this price point you should not have to fart about with router settings, ip addresses or anything.  Particularly when using Sonos in Mesh mode.  If it isn’t plug and play, the programmers are a bunch of cowboys and should be sacked.  We did not buy Sonos to learn the ins and outs of networking, but play music and audio.

My meshed system consistently ‘unrecognises’ one of my speakers ever since the last update.  Reinstalling is not an option as Sonos have blocked me from adding speakers because I have not bought a new iPad (I have an Air2 that is used to control everything Smart in my home with no problems except the Sonos.

A few years ago, Sonos abandoned everyone with Sonos Control 1 app, making obsolete many systems using early Sonos products, penalising the early adopters who made the company successful.  Now they are forcing us to buy new iPads.

The best solution appears to be sell the lot on eBay and purchase a system made by professionals rather than cowboys.

As a workaround, I purchased a smart TPLink plug and set a timer for it to switch off in the middle of the night and then back on in the morning.

I purchased two speakers and have had them for a few days now - I am regularly experiencing this connectivity issue.

switching on and off as well as restarting my router is not the user experience I expected?!

The fixes suggested are too technical for me to implement - does anyone have any simpler suggestions, or should I return the speakers?

Thanks,

Luke

 

 

 

I purchased two speakers and have had them for a few days now - I am regularly experiencing this connectivity issue.

switching on and off as well as restarting my router is not the user experience I expected?!

The fixes suggested are too technical for me to implement - does anyone have any simpler suggestions, or should I return the speakers?

Thanks,

Luke

In that case it maybe best to first reproduce the issue, then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support via this LINK to discuss the matter in detail and see what the Staff can perhaps then suggest to resolve the matter.

Just get a cheap tp link smart plug and set it to turn off and on during the night it's very simple and fixes the problem. Best wishes

Still having daily issues - which are solved by resetting the router.

The smart plug suggestion doesn’t work as once switched off there is no internet connection for it switch back on.

So disappointing to have to faff around with supposedly top end kit.

Any other ideas before I return?

Thank you

Luke

Still having daily issues - which are solved by resetting the router.

The smart plug suggestion doesn’t work as once switched off there is no internet connection for it switch back on.

So disappointing to have to faff around with supposedly top end kit.

Any other ideas before I return?

Thank you

Luke

Why is there no internet connection to turn a connected smart-plug back on? That should not be the case - might that be part of your issue here, if the smart-plug is also not working properly in situ?

Have you spoken to Sonos Support yet and given them the diagnostic from jour system, as mentioned earlier?

Yeah I have submitted dozens of diagnostics and spoken with Sonos support - it was working at the time, so they said there was nothing to fix, which slightly misses the point.

i tried the smart plug on the power socket to the router which obviously killed the WiFi needed to switch back on, thinking about it now probably worth trying on the power supply to the speakers - I’ll see if that works.

Thanks for your replies!

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