Contributor I

Answered

sonos devices dropping connection

48 replies
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After recent update majority of my Sonos devices have been constantly dropping off the internet every day or two.

It's usually been 3 out of my 7 devices, however it's starting to get worse with the 4th now dropping off. I've gotten so frustrated I thought it may have been my router so I purchased a new $400 router setup. And still they are dropping.

It's usually my Play:1, Play:3 and Play One. Looking for answers as I am now holding off on my planned Sonos purchases because of this issue.

I've created a diagnostic: ***********

Moderator edit: diagnostic number recorded and removed

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AirgetlamAnswer

More likely fighting some other device for a duplicate IP address. Try unplugging all of your Sonos devices, and while they’re unplugged, reboot your router. Once the router has had a couple of minutes to recover, plug back in your Sonos devices.

Bruce

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B

Bose_Is_Better

Where the hell can I delete everything sonos and switch to a real sound system that wont leave me stranded everytime the wifi cuts out?????

Y

YellowO

Lyricist I

Yesterday, I just reconnected my Sonos Devices to a new router and had the same problem. Because mine are predominantly Play 1 devices, they had to be factory reset and reconfigured within the latest Sonos controller app. (Android or IOS used)

The problem occurred for me last night, as I have a configuration on the new router which reboots overnight. So this morning, all the devices that connect wirelessly were not working.

I don’t know, but it seems like the app is useless unless there is at least one device on the network. So rather than factory reset the play 1’s. I have a Sonos connect in the lounge which is turned off when we are not using the lounge, this has a wired connection not wireless. So I turned it on, at which point all the play 1’s appeared in the app with all my settings intact.

I am presuming that the Sonos Devices have their own mesh where they share configuration data, network SSIDs etc. I know it's not great but as a workaround, If you can have one device with a wired connection, I’m pretty confident that those that are connected wirelessly will lose their connection less frequently.

BTW, this is just my theory. Please don’t shoot the messenger. :D

Y

YellowO

Lyricist I

BTW,

A quick follow-up. I just turned the wired Sonos Connect off and the Play 1’s disappeared from the network.

So I need to change my configuration so that least the Play 1 in the kitchen is wired, as I turn my complete AV kit off at night (including the Sonos connect).

What a ballache!.

E

EyeofTzeentch

Lyricist III

Hysterical seeing all these “experts” claim it’s ip address conflicts, router settings etc. The real issue is low quality firmware and wifi modules in the speakers. If your products can not handle mesh wifi then you should state that before sales or correct the issue. The entire premium smart home market is moving to mesh wifi.

Is Tesla making cars that only run on back roads and don’t support highways? I think not.

Airgetlam

Network devices require a robust network, especially devices that intercommunicate as much as Sonos does. Something that almost no other devices do. Despite that being part of the network ‘standards’, it is something that doesn’t get ‘checked’ as frequently as Sonos devices require, and consequently can fail, requiring extra care to resolve. Unfortunately, Sonos, being a network client, neither owns nor can control the network that it becomes associated with.

I am not a network engineer, but would recommend greater comprehension as a basis for your concerns.

My Tesla, as tremendous a vehicle as it is, does require four tires to connect to the road provided by the various governments involved.

Bruce

Stanley_4

Grand Maestro

If it isn't IP Address conflicts, at least in some cases, how did my setting static IPs, and only that, take my system from nearly unusable to stable, and kept it that way for years now?

You could well argue the word conflicts, maybe issues would be closer, but not that an IP Address issue exists when using random DHCP but not static/reserved ones.

And yes Sonos should find and fix it.

E

EyeofTzeentch

Lyricist III

I am a network engineer and I stand by what I said 100 percent. The issue with these products is the manufacturer using low quality firmware and wireless modules. Also very questionable software development processes. The state of their applications at release is just deplorable. Charging the amounts that they do for their products at this quality level is larcenous.

J

Julian Guest

Lyricist I

This is all absolute rubbish.

At this price point you should not have to fart about with router settings, ip addresses or anything. Particularly when using Sonos in Mesh mode. If it isn’t plug and play, the programmers are a bunch of cowboys and should be sacked. We did not buy Sonos to learn the ins and outs of networking, but play music and audio.

My meshed system consistently ‘unrecognises’ one of my speakers ever since the last update. Reinstalling is not an option as Sonos have blocked me from adding speakers because I have not bought a new iPad (I have an Air2 that is used to control everything Smart in my home with no problems except the Sonos.

A few years ago, Sonos abandoned everyone with Sonos Control 1 app, making obsolete many systems using early Sonos products, penalising the early adopters who made the company successful. Now they are forcing us to buy new iPads.

The best solution appears to be sell the lot on eBay and purchase a system made by professionals rather than cowboys.

I could not agree more, the whole split network (5k ghz/2.4K ghz) system seems to be the issue, as a casual user you should not have to have an in depth knowledge of router and IP settings. I’m so frustrated that almost every week I seem to have to factory reset my play bar. That’s the last Sonos product I buy unless they are 5k compliant.

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