sonos devices dropping connection

If you read the post you would realize I currently own Sonos products. I have an ARC and 2 amps and there is something definitely wrong with the network stack on their hw. I have them updated to the latest releases and my network infra is Ubiquity which is enterprise grade network gear. The WAPs are hardwired back to the controller and I have no problems with any other equipment connecting via WiFi. I just changed my ARC from WiFi to Ethernet and it still just drops connections and stops playing. So I’m pretty sure their network stack needs work.

I commented on this thread so others can understand that is likely not their network and they shouldn’t have to restart, reset and generally screw around with the network to get Sonos to work. It should be up to the Sonos gear to deal with imperfect network situations.

Have you followed the Ubiquity guidelines for Sonos multicasting device discovery ? If not, see these two links…

https://github.com/IngmarStein/unifi-sonos-doc

Also see this manufacturers official link:

https://help.ui.com/hc/en-us/articles/18930473041047-Best-Practices-for-Sonos-Devices

G

GEP

Lyricist II

If you read the post you would realize I currently own Sonos products. I have an ARC and 2 amps and there is something definitely wrong with the network stack on their hw. I have them updated to the latest releases and my network infra is Ubiquity which is enterprise grade network gear. The WAPs are hardwired back to the controller and I have no problems with any other equipment connecting via WiFi. I just changed my ARC from WiFi to Ethernet and it still just drops connections and stops playing. So I’m pretty sure their network stack needs work.

I commented on this thread so others can understand that is likely not their network and they shouldn’t have to restart, reset and generally screw around with the network to get Sonos to work. It should be up to the Sonos gear to deal with imperfect network situations.

Have you followed the Ubiquity guidelines for Sonos multicasting device discovery ? If not, see these two links…

https://github.com/IngmarStein/unifi-sonos-doc

Also see this manufacturers official link:

https://help.ui.com/hc/en-us/articles/18930473041047-Best-Practices-for-Sonos-Devices

Ok that was sort of helpful. I read the note about making sure everything is either wired or wifi but a network can’t be mixed. Tough restriction that rules out any small speakers I want to place around but ok I’ll deal with it. Then the note says that you have to specifically go into the devices and disable wifi. This seems strange because most network gear will notice when ethernet is connected directly and default to that but ok I went to do this. But disabling wifi fails. It fails multiple times on all of my devices even though they are connected to ethernet. So I again searched the Sonos community and found this thread:

Apparently the new app is broken and therefore you can’t disable wifi on the devices from the app. One person managed to find a hack that if he sets the app to disable the wifi and then once it is done immediately unplugs the Sonos amp then the disable will stay. Credit to the person that uncovered this but come on, really.

I go back to my original comment that the Sonos engineers just have to do better.

BTW, I appreciate the help. My frustration is not directed at you or anyone on this forum. It is directed at the engineering team that delivered this level of quality.

Ok that was sort of helpful. I read the note about making sure everything is either wired or wifi but a network can’t be mixed. Tough restriction that rules out any small speakers I want to place around but ok I’ll deal with it. Then the note says that you have to specifically go into the devices and disable wifi. This seems strange because most network gear will notice when ethernet is connected directly and default to that but ok I went to do this. But disabling wifi fails. It fails multiple times on all of my devices even though they are connected to ethernet. So I again searched the Sonos community and found this thread:

Apparently the new app is broken and therefore you can’t disable wifi on the devices from the app. One person managed to find a hack that if he sets the app to disable the wifi and then once it is done immediately unplugs the Sonos amp then the disable will stay. Credit to the person that uncovered this but come on, really.

I go back to my original comment that the Sonos engineers just have to do better.

BTW, I appreciate the help. My frustration is not directed at you or anyone on this forum. It is directed at the engineering team that delivered this level of quality.

That’s okay I didn’t take things personally anyway. It wouldn’t have mattered either way I would have still tried to assist you, but just to say I don’t understand what you meant about your wired/WiFi comment - it just in case this helps further, ‘Wired Mode’ in Sonos terms does not mean every product needs to be cabled to the LAN - you just need to cable one product only to the router or switch adjacent to use as the SonosNet ‘root bridge’. I’m not sure if that clarifies anything gif you but most Ubiquity users use WiFi I believe (Wireless mode) and successfully have Sonos running on their mesh setups with no issues whatsoever.

If your problems though do persist after following the guidelines/links I posted earlier then it maybe best to first reproduce any issues, then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support via this LINK to discuss the matter in detail and see what the Staff can perhaps then suggest to resolve the matter.

Trending Lyricist I

I wired a speaker directly to the route for exactly the same problem and I still couldn’t submit a diagnostics report. Sonos help blamed it on my mesh, but my computer / phones / ipads / robot vacuum TV sound work fine, no drop outs at all. I have, repeatedly turned off all of my speakers in the whole hose (10) and turned the router off, then turned all my speakers back on. It drops out constantly. I am starting to despair that this will ever be resolved and we have thousands of Euros worth of gear that we can’t use. Absolutely not good enough.

RacDel

I wired a speaker directly to the route for exactly the same problem and I still couldn’t submit a diagnostics report. Sonos help blamed it on my mesh, but my computer / phones / ipads / robot vacuum TV sound work fine, no drop outs at all. I have, repeatedly turned off all of my speakers in the whole hose (10) and turned the router off, then turned all my speakers back on. It drops out constantly. I am starting to despair that this will ever be resolved and we have thousands of Euros worth of gear that we can’t use. Absolutely not good enough.

RacDel

What router and mesh setup are you using here?

Trending Lyricist I

I have a fritzbox router and fritzbox repeaters. The sonos Boost isn’t recognised by the new app. I wish that I had kept the last version of the app. The only speakers that dropped out there were the Symfonisk speakers, which are difficult for my wifi mesh to cover in that area due to lack of electrical sockets…

I have a fritzbox router and fritzbox repeaters. The sonos Boost isn’t recognised by the new app. I wish that I had kept the last version of the app. The only speakers that dropped out there were the Symfonisk speakers, which are difficult for my wifi mesh to cover in that area due to lack of electrical sockets…

What happens if you wire a standalone speaker to the fritzbox router? If that does not work, then…

Do things work well if you switch off the fritzbox repeaters, temporarily and connect all to the router only? If that does work, is it possible to ‘blacklist’ the Sonos devices on each repeater, so that they just always connect to the main router AP only?

Trending Lyricist I

There is no signal to half my flat without the repeaters, due to two sets of brick wall between the router and the bedroom / the router and the office. I am in Europe and this is common, particularly for old houses, there isn’t a dry wall in the house, it is all brick and concrete. It is an old and rented flat, so I can’t change much here.

The Boost is wired to the router and the sonos app won’t see it, no matter how often I hard reset everything. The speaker wired to the router also made no difference, although it is one of the TV surround system, it is one of only two that I can remove the cable from the electrical socket. The other one is also part of the surround sound setup. All the other are: Symfonisk, so not removable, or the wires have been hidden behind or through cabinets and not removable without taking my flat apart.

it is incredibly frustrating.

There is no signal to half my flat without the repeaters, due to two sets of brick wall between the router and the bedroom / the router and the office. I am in Europe and this is common, particularly for old houses, there isn’t a dry wall in the house, it is all brick and concrete. It is an old and rented flat, so I can’t change much here.

The Boost is wired to the router and the sonos app won’t see it, no matter how often I hard reset everything. The speaker wired to the router also made no difference, although it is one of the TV surround system, it is one of only two that I can remove the cable from the electrical socket. The other one is also part of the surround sound setup. All the other are: Symfonisk, so not removable, or the wires have been hidden behind or through cabinets and not removable without taking my flat apart.

it is incredibly frustrating.

If you’ve been using ‘wired mode’ with your Boost, then your Sonos system hasn’t been using those extenders anyway - I don’t understand why your Boost isn’t working either - the new App has support for SonosNet.

If you can’t get it to work then it maybe best to reproduce the issue and if practicable immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.