Sonos Beam Surround Issues

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Hi,

having a complete nightmare, setup a Sonos Beam Gen 2 with no problem attached via HDMI on a Samsung TV. All works fine on its own controlling tv and channels, sounds good. however i cant add my 2 older Sonos Play:1 as surrounds, what am i doing wrong?

just cant get the beam to find them or link up?

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106rallyeAnswer

Well, you’ve got them in one system now. Next move will be to ad the Play 1ks as surrounds to the Beam. See https://support.sonos.com/en-us/article/add-surround-speakers-to-a-sonos-home-theater

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Stanley_4

Grand Maestro

Sorry how do you run an update cycle?

Settings.

Manage

System Updates

Check for Updates.

Confirm they were all done:

Settings

Manage

About Your System

Scroll down to each Room and look for: Version: 82.x-xxxxx

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SmithpAuthor

Trending Lyricist I

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SmithpAuthor

Trending Lyricist I

Both play:1’s

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SmithpAuthor

Trending Lyricist I

system all up to date

Version: 16.5 (build 82.2-59204)

Moderator Note - Removed image showing device serial numbers.

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SmithpAuthor

Trending Lyricist I

So after more checking I have started again and it shows 2 systems on my network, system 1 contains the plays and system 2 the beam, guessing this is the issue but how do I get them on the same system

106rallye

If you have a lot of Sonos playlists or music services set up on your Play 1’s, reset the Beam (https://support.sonos.com/en-us/article/reset-your-sonos-product) and when setting it up again, choose “Ad to existing system” in the app. Then ad the Play 1’s as surrounds to the Beam.

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SmithpAuthor

Trending Lyricist I

Get that man a beer, I was so focused on the plays when it was the beam that had dropped off