Sonos Beam Gen 2 completely dead — no LED, no response, won't reset

Hi everyone,

My Sonos Beam (Gen 2) suddenly stopped working while I was listening to music through the Sonos app. Since then:

• The Sonos app no longer shows any installed devices or system setup
• The Beam displays no LED indicators whatsoever — not even a faint light on power-up
• I have tried plugging it into a different power outlet
• I have tried a different power cable
• I have attempted a factory reset, but the unit shows no response at all

The speaker appears to be completely unresponsive, as if it has no power — yet the outlets and cables I tested are working fine with other devices.

Has anyone experienced this before? Could this be a hardware failure, or is there something else I can try before contacting Sonos support?

Any help would be greatly appreciated. Thank you!