Question

Sonos beam five hours of trying to connect

Forum|Forum|2 days ago
March 30, 2026
3 replies
16 views

R

rikaarddxb
Contributor I

I upgraded my Internet speed all five, but then they send me a new router.

I haven't been able to install my beam 2.

I tied reset reinstall the app

When it chines it says it doesn't recognise it.

There is NO sticker on the back/ base they're never was.

Purchased 2-3 ago from reputable dealer..

I swapped back to old router,TV etc all fine just beam won't install.

I spent hours going crazy and getting frustrated..

I still have the box etc but they're was no code that they tell you to put in if Chinese won't work.

I was probably an idiot uninstall the app as settings are grey with only add new speaker or join system.

I tried with the router it used to work with but no says can't find beam on that IP.

Anybody thoughts thanks Richard.

Airgetlam
Forum|Forum|2 days ago
March 30, 2026

Hey, Richard. It’s unfortunate you did a factory reset, that erases all error logs the device generates. You should have followed the instructions at the new router - installation instructions FAQ. At this point, I’m betting the signal created by your router doesn’t match the Sonos Network Requirements FAQ, but it may be easiest, at least to get it set up, to wire the Beam temporarily directly to your new router, and mess with the router’s WiFi settings afterwards, depending on if you have a long enough cable.

Alternately, you could call Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce