Sonos Arc sound problem

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Why does my sonos arc go to low volume whenever I use another sonos speakers that is connected?

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Ken_GriffithsAnswer

If I’m watching tv and the Sonos Arc is being used, if I use another Sonos in another room, the volume starts temporarily ducking. It happens every time I use Alexa.

Try removing the Sonos Arc from the Alexa ‘enabled’ group(s) in the Amazon Alexa App and see if that resolves your issue.

Ken_Griffiths

@deehee47,

Can you perhaps give some examples of how and when the Arc reduces its volume-level, otherwise without these things, it’s likely not possible to even begin answering your post without some further detail.

Airgetlam

It shouldn’t, unless you’re using some sort of voice command, and it’s temporarily ‘ducking’. Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

D

deehee47Author

Contributor I

@deehee47,

Can you perhaps give some examples of how and when the Arc reduces its volume-level, otherwise without these things, it’s likely not possible to even begin answering your post without some further detail.

If I’m watching tv and the Sonos Arc is being used, if use another Sonos in another round, the volume is temporarily ducking. It happens every time I use Alexa.

D

deehee47Author

Contributor I

If I’m watching tv and the Sonos Arc is being used, if I use another Sonos in another room, the volume starts temporarily ducking. It happens every time I use Alexa.

Ken_GriffithsAnswer

If I’m watching tv and the Sonos Arc is being used, if I use another Sonos in another room, the volume starts temporarily ducking. It happens every time I use Alexa.

Try removing the Sonos Arc from the Alexa ‘enabled’ group(s) in the Amazon Alexa App and see if that resolves your issue.

D

deehee47Author

Contributor I

Thank you. It worked. I appreciate it.

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