Are there any error messages? My Android phone is working OK.

No error messages

All my Android devices are working. Thousands of other folks are also working.

How much experience does your "network expert" have with Sonos? So many folks claim expertise in a wide area but actually know little, nothing or even wrong things about specific areas.

Does the Android controller attempt to open? If the controller opens, what happens when you attempt to navigate or to play something?

Perhaps something went wrong during the Android controller update process. Uninstalling, then reinstalling the Android controller might work through this.

Hi.  The guy who was dealing with it completely au fait with the system.  The words “Couldn’t play content” appears when trying to use 

What content are you attempting to play?

If you start playing something using the iOS controller can you control Volume with the Android?

Yes. Have reloaded app.  to no avail. It will work for a while but then stops working again

When the Android controller stops working can you then continue with the iOS controller?

Here in the Community we don’t have access to the diagnostic data. You should submit a diagnostic using the Android controller immediately after one of these events. Also submit a diagnostic from the iOS controller. Follow up with SONOS phone support.

Hi. Yes it functions perfectly with an Aoole ipad

If you work with SONOS support an official, detailed audit trail of your issue will be created. This could be an issue associated with your Android model or configuration. It’s possible that your experience will add another datapoint to an accumulating body of reports generated by other users.

Thanks.