Sonos App still not allowing registration of products

As you say storage and memory ruled out as I have Factory Reset each product.
The wierd thing is they get recognised, sound tested/identified,  added , it at the final registration that fails.

@Acloud,

I take it that you did go onto create a brand ‘new’ Sonos Household after you factory reset your products, rather than attempt to use the existing Sonos HH within a non-reset App and that your current setup meets both the system and mobile controller device requirements mentioned in these two Sonos Support links?…

• https://support.sonos.com/en-us/article/sonos-app-requirements
• https://support.sonos.com/en-us/article/sonos-system-requirements

Ken, Yes. Again without an error code that tells users why the app has got stuck and failed final registration on the account of the devices, despite recognising them, updating firmware, doing the sound link sucessfully, adding to the room, and then getting stuck in registration which by that time is an app process not a device issue, there is very little that a user can understand or do. 

Ken, pleased that your experience with newer products has been sucessful, but very different from mine with older products. Also there are very many older Sonos product owners with similar problems.
I fear this will only be resolved with the application providing clear error codes to user to explan why any of the process steps fail. I think its been recognised that the Sonos software app has been a problem, not that ist geting regularily updated but doesnt seam “fit for purpose” for me and puts me off buying any more Sonos products, when other manufacturers dont appear to have these software problems.
Its a shame that a fantastic sound hardware product is let down to many customers by its software.

I have been advised that you can get older versions of the app and I will try to find an old version to use, never had this problem using older app versions just that worked.

It would be good to hear form anyone with Play 1 and PlayBars who have had app problems and resolved them.

I spoke to my Son this morning over the phone and he has two Era 300s, a Five, a Ray and two of the old Play:1’s and those are working okay for him in their Home with the new Sonos App, but he has simply upgraded from S2 to the new Sonos App and he’s not experiencing any issues. He just thinks the App is a little slow in places, but finds everything is working okay. Not sure that that helps, but if I get to visit in the next week or so. I’ll get him to reset one of his Play:1’s to see if there are any issues with setup/registration, unless in the meantime someone else chimes in here to say they have a Play:1 etc. that they have setup and is working okay for them.

I have another Sonos Playbar and Play 1s that havent been affected by having to update via new app, they are working fine , and i am leaving those alone. Did your son reinstall or move to another netork or just updated the app without reinstalling.
Unfortunately it appears its only if you have to move or reinstall these old units, that problems appear.

I thought SonosNet had resolved all those issues (or even a factory reset with a new Sonos HH) as detailed in the link I gave earlier in my first post above, for those products that don’t use Bluetooth .LE? I’m struggling to go onto test these things here, as I think all my Sonos devices here have .BLE built-in for device setup.