Sonos App still not allowing registration of products

Can you explain what you mean by recognised but won’t register?  Do you mean that you are unable to add the devices to your system?

Registering speakers (I suppose you mean re registering with Sonos) should not be necessary when changing.

In my own use-case I followed the instructions in the Sonos Support document (link below) last time I switched WiFi network/credentials (about 3 weeks ago) and all worked fine back then …all my devices run on WiFi, but there’s always the option to use a SonosNet connection instead.

https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network

Explaination of recognised bu wont register.
The devices are recognised in the app, and are tested noise pings, and are added to assigned room.
The app then tries to register the device but fails, pops up a message with a fix bar, but fails.
This happens for 2 x Play 1 and a PlayBar.
dedicated ip addresses are assigned to all sonos units.
The wifi location is confirmed asame as app

Its just ias if the app gets confused during registration.

Yes I factory reset the Play1 and Play Bar as these earlier products dont have BLE capabilities,

Maybe try a different DNS in your router settings such as cloudflare or Google public DNS - ensue there are not things like Pi-Hole or other blockers that are blocking the registration.

CloudFlare DNS:

1.1.1.1 & 1.0.0.1

Google DNS:

8.8.8.8 & 8.8.4.4

Ken TY actually spent my life in IT former programmer, built data centres for major EU financial institutions, I have a very deep undestanding of networking and security. There is nothing blocking the Sonos App like very many other people the App just fails, doesnt give an error code or log to look at, which makes it very difficult , impossible for users and Sonos owners to diagnose. 


 

Dunno then - but since the new App was launched on May 7th I’ve setup a fair few Sonos products for myself and family and not encountered any registration issues - that said it doesn’t include old players, like the Play:1, or PlayBar, so I can’t assist, but I assume you’ve tried a SonosNet connection in place of your WiFi connection (or vice versa), just to see if that perhaps might work for you?

Yep I think the new app is pretty good for the new products but not so goo for older products.
Which is a shame since the older speakers are still sound great and can function BUT its just the app that letting them down.
The app needs to give error codes that can be looked up by users and then more easily fix.

Lack of storage, or memory, perhaps?- but personally speaking, I’d be really surprised if that was a factor, particularly as you did mention you had wiped them with a factory reset and I’ve seen other community users mention they have Play:1 & 3’s, PlayBase and PlayBar up and running on the new Sonos App and it seems they're all in a similar position in terms of hardware. (See chart below).

So not sure why you’re seeing the issue. Again I can’t  test these things here as I’ve no longer got anything that old, but maybe others who have, might chime in here.