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wse106
Avid Contributor I
June 2, 2026
Question

Sonos app occasional disconnects from Spotify and Apple Music

I am wondering if anybody has had problems with the Sonos app occasionally disconnecting while it plays music, from both Spotify and Apple Music.   I submitted a diagnostic to Sonos, but the rep on my subsequent chat did not have a definitive solution.   He suggested I phone CS, because they have better diagnostics.

I tried disconnecting my wireless speakers on a hunch, but the problem recurred after that.   Could these glitches be on the Sonos end?   Has anybody definitively solved these?    Thanks.

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39 replies

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craigski
Local Superstar
June 4, 2026

I was trying to eliminate the subnets that Eero creates.   A better way may be to use IP reservations.

There is no need for IP reservations with most modern routers. Eero uses dnsmasq for DHCP server, so IP addresses will remain consistent even after restarts of Sonos device(s) and/or Eero device.

https://eero.com/en-GB/legal/open-source-compliance

wse106Author
Avid Contributor I
June 4, 2026

Good morning!

​@AjTrek1 My ISP is Comcast

​@Corry P I mostly had SonosNet disabled already, so it was just three or so speakers

​@craigski SonosNet may be my issue, not the multiple subnets(?).

Corry P
Corry P
Sonos Staff
June 4, 2026

Hi ​@wse106 

The subnet issue may have caused some problems with grouping or with rooms missing from the app. Perhaps even initiating playback.

The audio interruptions (if heard on the Bathroom Roams only) is due to poor Wi-Fi reception on those particular speakers. Moving them may help,. or moving a mesh node nearer to them also could.

If you encountered interruption issues in other rooms, please re-test and submit a diagnostic afterwards, letting me know here when you have done so, and which rooms were affected. Thanks.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
wse106Author
Avid Contributor I
June 4, 2026

​@Corry P  Never encountered an interruption on the bathroom Roams.   Here is a diagnostic for an interruption in the den from last night:   [diagnostic number removed].   This was before I disabled SonosNet.   Den has a hardwired Port, so perhaps elsewhere.  Thanks.

 

Moderator Edit: Recorded and removed diagnostic number

Corry P
Corry P
Sonos Staff
June 4, 2026

Hi ​@wse106 

Thanks for the diagnostic - the Port in Den shows multiple failed attempts to contact the Spotify servers. As the Port is Ethernet-wired, we can discount any interference or reception issues. This basically leaves the router or the DNS server at fault. I recommend rebooting your router by switching it off for at least 30 seconds. If that does not help, please try changing your DNS server (in your Eero settings) to 1.1.1.1 or 8.8.8.8 and reboot the router afterwards.

In regard to the subnet, I can confirm your speakers are now all on 192.168.4.x, which appears to be issued by your Eero router, so it looks like you followed Batman’s (​@AjTrek1’s) advice.

As for SonosNet, it’s currently being broadcasted by Bedroom (L) and Library, so those connections could be removed, but I recommend that you also disconnect your two Sub Minis from Ethernet as they’d be happier talking directly to their companions over wireless.

Finally, it looks like you might have a managed network switch in use. If this is the case, please review the following webpage for the correct STP settings to use on it:

Configure STP settings to work with Sonos

I hope this helps.

 

Edit: The STP setting may help with the failed connections to Spotify.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    wse106Author
    Avid Contributor I
    June 4, 2026

     @Corry P Here is a diagnostic from this morning, after disabling SonosNet: *********.  I checked my switches and none of them seem to be managed.    Interestingly, there are only two undefined entries left in the network matrix, as you will see.

    Thanks again for all of your help.   If/when I have another problem, I will send you another diagnostic at that time.  I will keep the DNS server change in mind, unless I should definitely do it.  All the best! — Bill

     

    Moderator Edit: Recorded and removed diagnostics number

      AjTrek1
      AjTrek1
      June 4, 2026

      Good morning!

      ​@AjTrek1 My ISP is Comcast

      ​

      Hmmm…that’s strange that you don’t have a box provided by Comcast that is a combo Router/Modem. That is typically what they issue. Can you provide a picture of the box that your MAIN Eero is connected to (via Ethernet) in order to access the internet. 

      Together Everyone Achieves More = T.E.A.M.
        wse106Author
        Avid Contributor I
        June 4, 2026

        ​@AjTrek1 Here is my Motorola cable modem:

         

         

          AjTrek1
          AjTrek1
          June 4, 2026

          Thanks for the picture. I see you are providing your own modem which Comcast does allow.

          Just FYI,…make sure it has the latest DOCSIS spec which I believe is 3.1 capable of 2.5GB incoming.

          There may be a DOCSIS 4 spec as I have heard some chatter but can’t verify it to be reliable 🤔

          👍

          Together Everyone Achieves More = T.E.A.M.
          wse106Author
          Avid Contributor I
          June 5, 2026

          ​@Corry P  Here is another diagnostic:  [redacted].    This stoppage was while listening to the Den Port.   This was the only speaker chosen.   I will try changing the DNS server. — Bill

          Moderator Edit: Recorded and removed diagnostics number

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