Avid Contributor I

Question

Sonos app occasional disconnects from Spotify and Apple Music

39 replies
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I am wondering if anybody has had problems with the Sonos app occasionally disconnecting while it plays music, from both Spotify and Apple Music. I submitted a diagnostic to Sonos, but the rep on my subsequent chat did not have a definitive solution. He suggested I phone CS, because they have better diagnostics.

I tried disconnecting my wireless speakers on a hunch, but the problem recurred after that. Could these glitches be on the Sonos end? Has anybody definitively solved these? Thanks.

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AjTrek1

I had to open that image in a new tab and get past a security verification. Still funny though.

Oh…there’s an image? Can’t see it on my phone. Hate to miss out on a good laugh 😂

Together Everyone Achieves More = T.E.A.M.

AjTrek1

I figured it out..,

“Good Thinking Batman”

😂😂😂

Together Everyone Achieves More = T.E.A.M.

Airgetlam

Odd, I get nothing, just a blank ‘grey/gray’ screen on my iPad.

Bruce

W

wse106Author

Avid Contributor I

Apparently, putting Eeros into Bridge mode is a bad idea if an Eero is serving as your router…

AjTrek1

Apparently, putting Eeros into Bridge mode is a bad idea if an Eero is serving as your router…

Correct.

To get your Eero back as the main router do the following in the order given. Do not factory reset your Sonos.

Unplug all Sonos
Set the ISP router to bridge mode
Factory Reset the Eeros
Setup the Eeros using the same SSID and Password you used with the ISP router. When we setup your Sonos it will recognize that SSID and Password
Power cycle your device
Connect your device to Eero WiFi. It should recognize the SSID then enter your password to connect; same as before
Delete the Sonos App from your device
Plug in Sonos and let them come back
Reinstall the Sonos app
Select join an existing system and follow prompts to connect and enter your credentials

Together Everyone Achieves More = T.E.A.M.

W

wse106Author

Avid Contributor I

@AjTrek1 Thanks—I am all set—speakers etc. are working fine. When I checked the Eero router, it was in NAT mode, so not in Bridge mode. I I don’t have a router from my ISP. I assume Bridge mode would have killed the network dead, necessitating Eero resets I did reserve IP’s for my Roam speakers on the main subnet. SonosNet seems to be working on my Symfonisks…

AjTrek1

@AjTrek1 Thanks—I am all set—speakers etc. are working fine. When I checked the Eero router, it was in NAT mode, so not in Bridge mode. I I don’t have a router from my ISP. I assume Bridge mode would have killed the network dead, necessitating Eero resets I did reserve IP’s for my Roam speakers on the main subnet. SonosNet seems to be working on my Symfonisks…

OK…great

So you are saying that your ISP is only providing you with a modem. How were you generating a WiFi signal prior to obtaining your Eero? Also NAT is always enabled unless you have a second router. So still a bit confusing as to your original issue. Just out of curiosity who is your ISP?

Together Everyone Achieves More = T.E.A.M.

Rajpriye

Trending Lyricist II

I've seen this happen on a few Sonos systems, and more often than not it ends up being a network stability issue rather than Spotify or Apple Music themselves. I'd check for Wi-Fi congestion, mesh network quirks, or IP address conflicts first. If the issue affects multiple music services, it's less likely to be the streaming provider and more likely something in the Sonos-to-network communication chain.

W

wse106Author

Avid Contributor I

@AjTrek1 I had an old Apple router before the Eero router. What got me started on all of this was occasional music dropouts with Sonos. I was trying to eliminate the subnets that Eero creates. A better way may be to use IP reservations.

@Rajpriye I just disabled SonosNet everywhere to see if that solves the dropouts. I gather that SonosNet and mesh networks like Eeros do not work well together. Thanks to all!

Corry P

Sonos Staff

Hi @wse106

@Rajpriye I just disabled SonosNet everywhere to see if that solves the dropouts. I gather that SonosNet and mesh networks like Eeros do not work well together. Thanks to all!

That was going to be my next suggestion, but it looked like it was going to be a lot of work, so I held it back. I think it’ll be promising.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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