Contributor I

Answered

Sonos app account

8 replies
113 views

Hi

Hoping for some advice please. My nephew signed into my Sonos Ray and now it thinks he is the main account holder and won't let me update or adjust volume.

He can't remember the details he used…

Factory reset my only option?

Thank you for reading.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

AirgetlamAnswer

If he is recalcitrant to transfer it back to you, using the data in

https://support.sonos.com/en-us/article/transfer-your-sonos-system-to-a-new-account

then yes, a factory reset should be done, but it is important to note, this sets it back to when it came out of the box brand new (just with potentially newer software). It will erase all of any ‘stored’ information.

Bruce

AirgetlamAnswer

If he is recalcitrant to transfer it back to you, using the data in

https://support.sonos.com/en-us/article/transfer-your-sonos-system-to-a-new-account

then yes, a factory reset should be done, but it is important to note, this sets it back to when it came out of the box brand new (just with potentially newer software). It will erase all of any ‘stored’ information.

Bruce

AjTrek1

Factory Reset seems to be your only option. Just FYI, your nephew did more than just randomly sign-in to your Sonos. He made need a trip to the “Wood Shed” 😂

Together Everyone Achieves More = T.E.A.M.

Stanley_4

Grand Maestro

If nothing else exile the problem people to a guest account with limited ability to mess with your stuff.

If your router doesn't offer a guest account option adding an inexpensive travel router will.

P

Pea peaAuthor

Contributor I

Factory Reset seems to be your only option. Just FYI, your nephew did more than just randomly sign-in to your Sonos. He made need a trip to the “Wood Shed” 😂

I don't really understand the 'wood shed' bit, he said it was the only way he could get it to play and link to his phone.

Thank you for the advice!

P

Pea peaAuthor

Contributor I

If he is recalcitrant to transfer it back to you, using the data in

https://support.sonos.com/en-us/article/transfer-your-sonos-system-to-a-new-account

then yes, a factory reset should be done, but it is important to note, this sets it back to when it came out of the box brand new (just with potentially newer software). It will erase all of any ‘stored’ information.

Thank you for your help 😃

Airgetlam

“Wood shed” in American English, is a reference (old) to taking one out to the wood shed for a beating, so their cries won’t be heard in the main house. Not as common in other places.

Bruce

Airgetlam

As a note, if he was using Bluetooth or AirPlay 2, he should have been able to connect with zero issues. Connecting with the Sonos controller is slightly more, but not significantly. He’d need to be connected on your WiFi, and then he’d have access. Things become slightly more challenging if the Sonos is no longer on your WiFi, but I’d have expected he would check with you before making wholesale changes. Then again, I’m no teenager, either ;)

Bruce

Stanley_4

Grand Maestro

Guest (no login needed) access should be enabled unless it was turned off.

https://support.sonos.com/en-us/article/adjust-connection-security-settings

Guest access: This controls whether devices connected to the same WiFi network as your Sonos system can control playback, volume, and grouping as guests without access to administrative features.
The default setting for Guest Access is ON

Sign up

Login to the community