Solid orange light

25 replies
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My play 5 will not pair. It will flash green but when I try and pair it the light goes to orange and it will not pair.

If overheating it is not due to conditions and it has never overheated before. Sits on an open table temp controlled room.

Orange light

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Edward RAnswer

Retired Sonos Staff

If you are looking for information as to what causes a Solid Orange light to appear on your Sonos devices, there are a number of things that could be going on. The first thing to do would be to review this article here, which talks about what the different coloured lights on Sonos products mean. Though that article states that the device may be overheating, it may also just be that it is struggling to connect. This might be due to the device not being able to get an update, or just a general connectivity problem.

Try wiring it into your router via Ethernet. Does that then work? Check for updates and run them if necessary. Update or no update, then try unplugging the Ethernet cable (without unplugging the speaker from power).

Does it drop off the system again after you do this, or does it not connect at all via cable? At this stage it would be wise to contact our care agents via telephone.

Try searching our articles for help with your question: https://www.sonos.com/en/support

Show previous replies

B

brettd123

Contributor I

I did read this thread to believe that I either have a bad card or need to start over fro scratch. Tonight I am going to remove ALL the Sonos devices and start from scratch. This TOTALLY sucks with the amount of customizations I have done.

H

Homeness

Lyricist I

Same problem with my Play 3s. I'll add that I've had this problem since day one, about 7 years ago. Everytime Sonos does an update, my whole system is lost and unsinkable. I'll try and try every possible option, reset router, speakers, hardwire, etc. and nothing seems to work. Eventually, I'll just walk off in a huff and curse these damn expensive poc's. Then I'll come back to it later, try again, and they will connect just fine. Sometime I can get two to work, or three, or one. But lately, they are just useless. Not worth the cost. I'd rather have normal Bluetooth speakers to connect to. Sorry for the rant, but in addition to the money I've spent on these things, I'd say I've given them about 72 hours of my life just fussing about to no avail.

Airgetlam

Homeness, your experience is consonant with the duplicate IP address issue, which is frequently exposed after a Sonos software update, which causes each Sonos device to do a soft reboot, and request a new IP address from your router.

This is relatively easy to fix. The short term fix is to unplug all of your Sonos devices. Then, while they are unplugged, reboot your router. Then plug back in the first Sonos device. If you have one that's wired to the router with an ethernet cable, plug that one in first, if not, just pick the Sonos device that's physically closest to the router. Once that device is booted up (give it at least a minute), move on to the next device, and plug that in. Repeat this plug in, wait for reboot process for as many Sonos devices as you have.

Of course, there's another way to deal with this. Go in to your router and assign static/reserved IP addresses for all of your Sonos devices. Then you won't end up in this situation again. Requires a little skull sweat, but ultimately is easy, and sets you free of the potential for re-occurrence.

Bruce

H

Homeness

Lyricist I

I thought it might be an IP issue that was resolving after an indefinite amount of time. Still, seems like it shouldn't happen for this price. It should just work. And of course I can assign static IP's, but that's another thing customers just shouldn't have to do. It would be made marginally better if the troubleshooting steps Sonos offers by default actually worked, but they never do. Why can't they say what you've said here? Why don't they just tell it like it is and what we need to do to fix it?

Edward RAnswer

Retired Sonos Staff

If you are looking for information as to what causes a Solid Orange light to appear on your Sonos devices, there are a number of things that could be going on. The first thing to do would be to review this article here, which talks about what the different coloured lights on Sonos products mean. Though that article states that the device may be overheating, it may also just be that it is struggling to connect. This might be due to the device not being able to get an update, or just a general connectivity problem.

Try wiring it into your router via Ethernet. Does that then work? Check for updates and run them if necessary. Update or no update, then try unplugging the Ethernet cable (without unplugging the speaker from power).

Does it drop off the system again after you do this, or does it not connect at all via cable? At this stage it would be wise to contact our care agents via telephone.

Try searching our articles for help with your question: https://www.sonos.com/en/support

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