Contributor I

Answered

Solid orange light

25 replies
120472 views

My play 5 will not pair. It will flash green but when I try and pair it the light goes to orange and it will not pair.

If overheating it is not due to conditions and it has never overheated before. Sits on an open table temp controlled room.

Orange light

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Edward RAnswer

Retired Sonos Staff

If you are looking for information as to what causes a Solid Orange light to appear on your Sonos devices, there are a number of things that could be going on. The first thing to do would be to review this article here, which talks about what the different coloured lights on Sonos products mean. Though that article states that the device may be overheating, it may also just be that it is struggling to connect. This might be due to the device not being able to get an update, or just a general connectivity problem.

Try wiring it into your router via Ethernet. Does that then work? Check for updates and run them if necessary. Update or no update, then try unplugging the Ethernet cable (without unplugging the speaker from power).

Does it drop off the system again after you do this, or does it not connect at all via cable? At this stage it would be wise to contact our care agents via telephone.

Try searching our articles for help with your question: https://www.sonos.com/en/support

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PMSyPly

Collaborator II

Bring it over to your router & hard-wire it in with an ethernet cable. Plug it in and see if you're all set now. Why do you think overheating now??? Is it warm to the touch? Do you play it very loud?

G

Guernseyman

Lyricist I

I'm having the same issue.

Used to work fine then today was showing an white light but no longer visible on the system.

Reset it and now when I try to add it light will go to a solid orange when pairing fails.

It's not hot and never played loud.

Andy B

Sonos Staff

Hey irpq11 and Guernseyman - I'll be happy to help. A solid orange LED doesn't always indicate the player is a state of overheating. In this case, it just means the player failed at making a connection to the device with the Sonos app. To help with next steps I want to gather a little more information about your setup. Can you please let me know the following:

1) The make and model of the router you are using (If you have any repeaters or wireless access points, include those as well)
2) What device you are using to setup your system- iPhone, Android, etc.
3) Are there any other Sonos players at your location or just the PLAY:5

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Mdisson

Lyricist III

Same issue here.

Router - Archer C7
App - same result on both iOS Andy droid
Other players - play 5 gen 2, play 1, play base, sub

Andy B

Sonos Staff

Same issue here.

Router - Archer C7
App - same result on both iOS Andy droid
Other players - play 5 gen 2, play 1, play base, sub

Thanks, can you wire the PLAY:5 directly to the Archer C7 and then go through the setup process once again?

If you're still having an issue adding the PLAY:5 even when it's wired the router may not be passing all network traffic correctly. In this case, give the router a reboot, and when it's back online, go through the setup process once again.

M

Mdisson

Lyricist III

Set the play 5 to factory defaults per instructions and ran setup connected directly to the router. Worked fine when hard wired. Will not connect to wireless. Range is not an issue as the problem speaker is in the same location as the working one. I exchanged for another play 5 and this one setup over wireless flawlessly. Suspect hardware issue.

Andy B

Sonos Staff

Set the play 5 to factory defaults per instructions and ran setup connected directly to the router. Worked fine when hard wired. Will not connect to wireless. Range is not an issue as the problem speaker is in the same location as the working one. I exchanged for another play 5 and this one setup over wireless flawlessly. Suspect hardware issue.

Understood - thanks for the update. Don't hesitate to reach back out here if you need any further assistance.

I

irpq11Author

Contributor I

Guys I'm sorry I forgot to update. I called Sonos and they had me send them a data report from the system and discovered that the WiFi card is defective. Had to send the speaker back and have a new one sent under warranty.

Andy B

Sonos Staff

Guys I'm sorry I forgot to update. I called Sonos and they had me send them a data report from the system and discovered that the WiFi card is defective. Had to send the speaker back and have a new one sent under warranty.

Thanks for the update, irpq11. Hardware failure of this kind is not common, but it can happen. I'm glad to hear we were able to get you back up and enjoying your music again.

H

hg1211

Contributor I

Hi,

I have the same issue (I think) Play 5 Gen 1, stopped working and I got the solid orange light, checking online led me to overheating etc. That wasn't the problem though.

Anyway have now reset and it works if hardwired to router or a Play 3, (assume other Play 1s etc but haven't tried).

What now, assuming as a Gen 1 it is probably out of warranty?

Any help appreciated

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