Hi,
I’ve had a long time problem with the Play:3 and Amp products in my system, dropping out and skipping, most frequently just one channel of a stereo pair of Play:3.
As two Play:3 units are in an extension, effectively outside the original house, I invested in a Ubiqiti UniFi switch and added hard wired WiFi points in a few rooms (including the extension). I’ve tried both with SonosNet and wi-fi only configurations. There are a number of articles on configuring the plethora of options on the UniFi switch, which I have followed, but it seems that Sonos works less well with a decent switch than a cheap ISP provided wifi/router/modem combo. Go figure.
The frustrating thing through all of this is the amount of time that I have spent explaining all of this to Sonos support and the process that I go through every time with this. The problem is effectively resolved by switching the speakers on and off again. Each time on support calls I am asked to turn off everything, including all Sonos units, cable modem, switch etc. etc., and then turn it back on again. Things then work and the support call is over. I am never able to get to the point of explaining that whilst it works on the call I know the system will go wrong again in a few days time.
Switching Play:3 units off and on again, without switching off all other network kit, seems to make them work fine for a few days before problems return. The issues only affect the older kit in my system, Roam, Move and Arc 100 units all work fine (the latter purchased only to replace the Play:3 in the room where dropouts were annoying my wife).
There is obviously some kind of memory leak or cache issue on the older units when they are on newer firmware, or playing with newer network kit or other Sonos units. I have considered fixing this with a Tapo mains plug, to automatically turn the units off for a chunk of time over night each night. It seems crazy to me though that I should have to do this. Surely there is a way to fix this in the firmware so that whatever it is that gets overloaded gets cleared down periodically?
I totally understand that Sonos need to push forward and innovate and concentrate on newer kit, but as someone who has invested heavily in Sonos kit over the years I feel let down that older kit, that used to work fine, is now failing in this way.
Is anyone else experiencing similar issues, if so, do you have any recommendations? Better still, would anyone from Sonos care to comment?
Cheers all,
Steve
Best answer by Corry P
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