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slein81
Contributor I
January 15, 2023
Answered

Problem Sonos One - no audio&status light - visible on network&app

Hi all,

I have a problem with one of my sonos One speakers. All of a sudden it seems to stop working. 

  • The speaker is connected via WiFi to my local network (confirmed in router)
  • I can see the speaker in the sonos App, but when playing music, there is no sound. The app shows that the speaker is playing music
  • The status light on the speaker is off, but configures in the app as turned on
  • The status page of the speaker (when accessing via ip-address of the speaker) is accessible.
  • My other speakers are all working fine.

Does anyone have an idea what could be the issue with the speaker and whether I can resolve it via some way. 

Thanks!

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Ken_Griffiths
Ken_GriffithsAnswer
January 16, 2023

Thanks. Since I tried te re-powering the device after making changes to the wifi settings I cannot see it anymore on my local network.

Status light on the one is not coming to live. It seems dead, but when wiring it to my switch it indicates a 10mbps connection. Does not seem to be right but could mean the unit is powered. 
 

any idea what I can try further or did it turn into a brick…?

Maybe try a power cable/socket from one of your other ‘Ones’ and see if it powers on with that - you should see a flashing status light on start-up. If no luck with that then perhaps try a factory reset and see if it springs back to life.

You can also speak with Sonos Support Staff via this LINK  and maybe see what the Staff can suggest to hopefully resolve your issue.

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Ken_Griffiths
Ken_GriffithsAnswer
January 16, 2023

Thanks. Since I tried te re-powering the device after making changes to the wifi settings I cannot see it anymore on my local network.

Status light on the one is not coming to live. It seems dead, but when wiring it to my switch it indicates a 10mbps connection. Does not seem to be right but could mean the unit is powered. 
 

any idea what I can try further or did it turn into a brick…?

Maybe try a power cable/socket from one of your other ‘Ones’ and see if it powers on with that - you should see a flashing status light on start-up. If no luck with that then perhaps try a factory reset and see if it springs back to life.

You can also speak with Sonos Support Staff via this LINK  and maybe see what the Staff can suggest to hopefully resolve your issue.

    slein81Author
    Contributor I
    January 17, 2023

    Thanks. Since I tried te re-powering the device after making changes to the wifi settings I cannot see it anymore on my local network.

    Status light on the one is not coming to live. It seems dead, but when wiring it to my switch it indicates a 10mbps connection. Does not seem to be right but could mean the unit is powered. 
     

    any idea what I can try further or did it turn into a brick…?

    Maybe try a power cable/socket from one of your other ‘Ones’ and see if it powers on with that - you should see a flashing status light on start-up. If no luck with that then perhaps try a factory reset and see if it springs back to life.

    You can also speak with Sonos Support Staff via this LINK  and maybe see what the Staff can suggest to hopefully resolve your issue.

    Thanks. I will try to contact sonos support. I tried different cords already and also measured whether there actually a voltage at the cables. That is all fine, so issue is at the sonos.

    btw. I accidentily hit answered button instead of thumbs up. Seems that this cannot be undone..

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