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Answered

Play5 only works with ethernet cable connected, not WiFi

  • September 24, 2022
  • 3 replies
  • 755 views

Our Play5 used to work over Wi-Fi, but since about half a year ago it can’t connect over Wi-Fi anymore, and now only works when an ethernet cable is connected.

 

We also have a One SL, which works fine over Wi-Fi.

 

I submitted a diagnostic: 1740776518

Best answer by Corry P

Hi @Winneke 

Welcome to the Sonos Community!

Apologies for the delay - your post was incorrectly marked as spam by our filter.

Unfortunately, your Play:5 has developed a fault. I recommend you get in touch with our technical support team - I think you’ll be very satisfied with the result.

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3 replies

Corry P
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  • Sonos Staff
  • Answer
  • October 3, 2022

Hi @Winneke 

Welcome to the Sonos Community!

Apologies for the delay - your post was incorrectly marked as spam by our filter.

Unfortunately, your Play:5 has developed a fault. I recommend you get in touch with our technical support team - I think you’ll be very satisfied with the result.


  • Author
  • Contributor I
  • October 7, 2022

Thanks @Corry P, I'll call technical support!


  • Lyricist I
  • March 2, 2023

Same issue diagnostic 1781256324