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Play5 only works with ethernet cable connected, not WiFi

  • 24 September 2022
  • 2 replies
  • 83 views

Our Play5 used to work over Wi-Fi, but since about half a year ago it can’t connect over Wi-Fi anymore, and now only works when an ethernet cable is connected.

 

We also have a One SL, which works fine over Wi-Fi.

 

I submitted a diagnostic: 1740776518

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Best answer by Corry P 3 October 2022, 13:43

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Userlevel 7
Badge +18

Hi @Winneke 

Welcome to the Sonos Community!

Apologies for the delay - your post was incorrectly marked as spam by our filter.

Unfortunately, your Play:5 has developed a fault. I recommend you get in touch with our technical support team - I think you’ll be very satisfied with the result.

Thanks @Corry P, I'll call technical support!

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