Play1 flashes only white

14 replies
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I hope to find help in the community.

My play1 has been flashing only white for days now. I tried to do a reset both by consulting on the Internet and with the help of support from Sonos.Nothing.
It keeps flashing white. I also tried connecting to the modem but even then the reset doesn't work.
Do you have any other solutions?
Thank you very much for your help

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G

GoodsteAnswer

Contributor I

Last update:

They cannot do anything and therefore offer me a 30% discount for a new product.
I would have preferred to fix it but unfortunately that is the way it is.
Thanks anyway for the help.

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N

nik9669a

Senior Virtuoso

I’m holding play/pause button.

Normally all my sonos are WiFi connected. The play1 that doesn’t work I’m connecting to Ethernet cable following the procedure:https://support.sonos.com/en-gb/article/sonos-product-shows-continuous-flashing-white-light-after-updating-to-15-6

Unfortunately it doesn’t change anything

In that case next step according to that article is speak to Sonos support. Hopefully, you’ll get someone different to speak with this time. Let us know what they say and how it goes.

G

GoodsteAuthorAnswer

Contributor I

Last update:

They cannot do anything and therefore offer me a 30% discount for a new product.
I would have preferred to fix it but unfortunately that is the way it is.
Thanks anyway for the help.