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Answered

Play speakers have no sound or volume control when “playing”

  • January 27, 2025
  • 6 replies
  • 146 views

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Frequently my Play speaker pair show that they are connected and playing, but there is no sound and the volume control isn’t working. This is sporadic and not constant. I’ve tried toggling the volume control on and off (it’s off). The wifi connection is good. I'm using the app from my iPhone.

Moderator Edit - Removed image showing serial numbers.

Best answer by UKMedia

In that case please look at my article:

 

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6 replies

UKMedia
  • January 27, 2025

Can you power off the devices for 5-10 secs and then power back on and retest.


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  • Author
  • Trending Lyricist I
  • January 27, 2025

I tried that, and the Office speakers are working, but now the Living Room speakers are having the same problem.


UKMedia
  • Answer
  • January 27, 2025

In that case please look at my article:

 


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  • Author
  • Trending Lyricist I
  • January 28, 2025

OK - I did this, and for now all is working. Thank you for your help. Fingers crossed!


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  • Author
  • Trending Lyricist I
  • January 29, 2025

Ugh! It’s still happening 


Stanley_4
  • Lead Maestro
  • January 29, 2025

 Maybe update to the Jan 28 firmware and App?

Once done verify all are running the new versions. Power all Sonos down, reboot router and power back up.

If that works for you for a while and the  a ts up again consiider using static/ reserved IP addresses.