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Answered

Play 5 wont play after reconnection via ethernet

  • September 21, 2021
  • 4 replies
  • 67 views
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My Play 5 (one of a stereo pair) dropped out recently and nothing would get it back online so I carried out a factory reset which didn’t work so I took it to the router and connected it via ethernet cable.

After an update I could see it and re-paired it with the other speaker but when I unplugged it to move it back to the kitchen it dropped off my system again.

This has now happened twice...any ideas anyone?

 

TIA

Best answer by pwt

It’s likely that its wireless card has expired. Run a diagnostic while your speaker is Ethernet connected, note the number, then call Sonos support to confirm.

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4 replies

pwt
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  • pwt
  • Virtuoso
  • 1884 replies
  • Answer
  • September 21, 2021

It’s likely that its wireless card has expired. Run a diagnostic while your speaker is Ethernet connected, note the number, then call Sonos support to confirm.

4 x P:5 | Sub | 4 x P:1 | 3 x Connect | 2 x Boost | Connect:Amp | 2 x One | Amp | Move | Port | Era 300
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  • BarkoftheBirch
  • Author
  • Contributor I
  • 1 reply
  • September 21, 2021

Thanks, I’ll give that a try

 

P
  • PAC190
  • 3 replies
  • September 22, 2021

Why not just add Sonos boost?
Boost hooked to router would create Sonosnet and be more stable.

R
  • rswd
  • Lyricist I
  • 1 reply
  • September 26, 2021

I am having the same problem, Did the SONOS support help?

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