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shannong57
Trending Lyricist I
February 27, 2022
Answered

Play 5 won't show up in app

I recently added a Beam 2 to my system and ever since my Play 5 disappeared from my system.  My system consistes of

 

S2 App

1 - Beam (Gen 2)

2 - Play:1

1 - Sonos 1 w/Alexa

1 - Play 5 (Gen1)

 

Following is what I’ve tried so far:

  • Factory reset the Play 5 and go through the setup process again on wireless
  • Factory reset the Play 5 and go through the setup process again hard wired
  • Reset Wireless AP’s, Switch, Firewall, Modem
  • Powered down ALL Sonos devices; Then factory reset the Play 5 and go through the setup process again hard wired.
  • Powered down ALL Sonos devices except Beam which is hard wired; Then factory reset the Play 5 and go through the setup process again hard wired.
  • Powered down ALL Wireless devices including ALL Sonos; Flushed ALL DHCP leases and rebooted the Wireless AP’s, then Factory reset the Play 5 and go through the setup process again hard wired.  This one took me about 90 min. :-(

None of this has resulted in the Play 5 showing up in the app.  I’ve confirmed the Play 5 is defiantly on my network and is receiving a DHCP address by doing a scan on my network. (I’m in IT).

 

The Play 5 was working perfectly before I added the Beam.  Now, even if I remove the Beam from my system it doesn’t show up in the app.  Also, I’ve tried using the app on 2 different phones, 2 different iPads, and the Mac app.

 

Does anyone have any suggestions?  

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Corry P
Corry PAnswer
Sonos Staff
March 10, 2022

Hi @shannong57 

Thanks for your post!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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Corry P
Corry PAnswer
Sonos Staff
March 10, 2022

Hi @shannong57 

Thanks for your post!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
shannong57Author
Trending Lyricist I
March 10, 2022

@Corry P 

I will when I get time to do that.  I’ve tried the “Sonos Digital Assistant” which was not very helpful.  The live support hours are not ideal since they coincide with my work schedule.

shannong57Author
Trending Lyricist I
March 10, 2022

 @Corry P 

I will when I get time to do that.  I’ve tried the “Sonos Digital Assistant” which was not very helpful.  The live support hours are not ideal since they coincide with my work schedule.

 

At this point I have another Play 5 coming that will hopefully work out of the box.  

shannong57Author
Trending Lyricist I
March 15, 2022

Well...this is a head scratcher for sure!  This past weekend I fired up the Sonos app and it asked me to finish setting up my Play 5 that has not been working.  So, I went through the motions that I’ve done several times now and low and behold, it now shows up in my app?!??!  

Nothing has changed on my network.  Maybe an app update or something?

    Ken_Griffiths
    Ken_Griffiths
    March 15, 2022

    Well...this is a head scratcher for sure!  This past weekend I fired up the Sonos app and it asked me to finish setting up my Play 5 that has not been working.  So, I went through the motions that I’ve done several times now and low and behold, it now shows up in my app?!??!  

    Nothing has changed on my network.  Maybe an app update or something?

    The latest App update was a week ago, so maybe your Sonos App needed updating. or the local firmware? Anyhow good to hear you have sorted it. 

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