I recently added a Beam 2 to my system and ever since my Play 5 disappeared from my system. My system consistes of S2 App1 - Beam (Gen 2)2 - Play:11 - Sonos 1 w/Alexa1 - Play 5 (Gen1) Following is what I’ve tried so far:Factory reset the Play 5 and go through the setup process again on wireless Factory reset the Play 5 and go through the setup process again hard wired Reset Wireless AP’s, Switch, Firewall, Modem Powered down ALL Sonos devices; Then factory reset the Play 5 and go through the setup process again hard wired. Powered down ALL Sonos devices except Beam which is hard wired; Then factory reset the Play 5 and go through the setup process again hard wired. Powered down ALL Wireless devices including ALL Sonos; Flushed ALL DHCP leases and rebooted the Wireless AP’s, then Factory reset the Play 5 and go through the setup process again hard wired. This one took me about 90 min. :-(None of this has resulted in the Play 5 showing up in the app. I’ve confirmed the Play 5 is defiantly on my network and is receiving a DHCP address by doing a scan on my network. (I’m in IT). The Play 5 was working perfectly before I added the Beam. Now, even if I remove the Beam from my system it doesn’t show up in the app. Also, I’ve tried using the app on 2 different phones, 2 different iPads, and the Mac app. Does anyone have any suggestions?

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shannong57

Trending Lyricist I

Answered

Play 5 won't show up in app

25 replies
3979 views

I recently added a Beam 2 to my system and ever since my Play 5 disappeared from my system. My system consistes of

S2 App

1 - Beam (Gen 2)

2 - Play:1

1 - Sonos 1 w/Alexa

1 - Play 5 (Gen1)

Following is what I’ve tried so far:

Factory reset the Play 5 and go through the setup process again on wireless
Factory reset the Play 5 and go through the setup process again hard wired
Reset Wireless AP’s, Switch, Firewall, Modem
Powered down ALL Sonos devices; Then factory reset the Play 5 and go through the setup process again hard wired.
Powered down ALL Sonos devices except Beam which is hard wired; Then factory reset the Play 5 and go through the setup process again hard wired.
Powered down ALL Wireless devices including ALL Sonos; Flushed ALL DHCP leases and rebooted the Wireless AP’s, then Factory reset the Play 5 and go through the setup process again hard wired. This one took me about 90 min. :-(

None of this has resulted in the Play 5 showing up in the app. I’ve confirmed the Play 5 is defiantly on my network and is receiving a DHCP address by doing a scan on my network. (I’m in IT).

The Play 5 was working perfectly before I added the Beam. Now, even if I remove the Beam from my system it doesn’t show up in the app. Also, I’ve tried using the app on 2 different phones, 2 different iPads, and the Mac app.

Does anyone have any suggestions?

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Corry PAnswer

Sonos Staff

Hi @shannong57

Thanks for your post!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

J

John B

The Play:5 gen 1 isn’t compatible with S2. The Beam gen2 is incompatible with S!. They cannot exist in the same system

https://support.sonos.com/s/article/4786?language=en_US

S

shannong57Author

Trending Lyricist I

Hmmm. I’ve been using S2 for a few years now with no issue. Are you suggesting that introducing the Beam in to my system is the straw that broke the camel’s back?

J

John B

Hmmm. I’ve been using S2 for a few years now with no issue. Are you suggesting that introducing the Beam in to my system is the straw that broke the camel’s back?

No. i am suggesting that if that is really a gen 1 P:5 you cannot have been using S2 with it. Completely impossible.