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Contributor I
April 23, 2025
Answered

play:5 doesn’t switch to headphones when connected

When I connect my headphones via stereo jack to my 5 it doesn‘t switch and still plays.

It already worked half a year ago ….

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Airgetlam
AirgetlamAnswer
April 23, 2025

The original, gen 1 PLAY:5 had a headphone jack in it. 

The gen 2 PLAY:5 and the subsequent Sonos Fives do not. 

Have you called Sonos Support directly to discuss it?

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system

Bruce

6 replies

jgatie
April 23, 2025

Headphone jack?  In a Five?  That’s the Line-In, not a headphone jack.  There are no Sonos devices with a headphone jack (though the Port does have an RCA line-out)

melvimbe
April 23, 2025

The 3.5 mm port on the Five is an input, not an output.    The only Sonos device that can output audio via wire is the Sonos Port.

Danny
Airgetlam
AirgetlamAnswer
April 23, 2025

The original, gen 1 PLAY:5 had a headphone jack in it. 

The gen 2 PLAY:5 and the subsequent Sonos Fives do not. 

Have you called Sonos Support directly to discuss it?

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system

Bruce
Pools-3015
Prodigy I
April 23, 2025

The Play 5 Gen 1 had a headphone jack but the Play 5 Gen 2 and the Five does not. ​@JoRoh, is it the older Play 5 Gen 1 that you are asking about?

If so, have you checked for updates lately? I believe was a S1 update last month.

EDIT: ​@Airgetlam types faster than I do!

JoRohAuthor
Contributor I
April 23, 2025

Sorry, you are right.

It was the old Play5 that I used with my headphones.

Didn’t expect another function on that plug …

Thanks a lot.

Airgetlam
April 23, 2025

If I remember properly, the gen 1 PLAY:5 had two ports, one for headphones, the other (which has continued on subsequent models) for a line in. 

Bruce