Contributor I

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Play 3 set up

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This is my first Sonos speaker. In order to set up play 3, I had to connect it to my router with an ethernet cable. When I move the speaker to a different location, it was not recognized. Has anyone experienced this and solved the problem?

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Senior Virtuoso

Was it sold to you as fully functioning?

Plug it into the Ethernet cable again, and make sure wifi is turned on.

If it is, there’s a chance the wifi circuit is dead. You can generate a diagnostics report and contact Sonos to see if there’s a hardware fault.

Senior Virtuoso

Was it sold to you as fully functioning?

Plug it into the Ethernet cable again, and make sure wifi is turned on.

If it is, there’s a chance the wifi circuit is dead. You can generate a diagnostics report and contact Sonos to see if there’s a hardware fault.