Contributor I

Answered

play 1 will not connect to wifi, even after reset

7 replies
433 views

My sonos play one will not connect to my wifi network at all, even after a hard reset. I have deleted and reinstalled the app, made no difference.

it connects ok via ethernet but connecting via wifi just says unable to connect every time.

I need help as i don’t see any other options to get it working

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Corry PAnswer

Sonos Staff

Hi @mhoward90

Are you using a 2.4 GHz WiFi network? A Sonos Play:1 will not connect to 5GHz.

Your 2.4 GHz network should be in b/g mode, with a width of 20 MHz, and any Smart Setup options in your router’s settings should be disabled.

If you are in any doubt, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

G

GuitarSuperstar

Lead Maestro

Have you rebooted your router?

"Receive with simplicity everything that happens to you." - Rashi

Smilja

If rebooting the router doesn’t help, get in touch with Sonos Support; the WiFi card may have gone bad.

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

M

mhoward90Author

Contributor I

Have you rebooted your router?

I have rebooted it, no problems with anything else connecting to it either

controlav

Lead Maestro

What router? If its an Asus or a BT one, then get a decent router instead that works properly.

If using iOS make sure you have the Local Network setting set correctly.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

Corry PAnswer

Sonos Staff

Hi @mhoward90

Are you using a 2.4 GHz WiFi network? A Sonos Play:1 will not connect to 5GHz.

Your 2.4 GHz network should be in b/g mode, with a width of 20 MHz, and any Smart Setup options in your router’s settings should be disabled.

If you are in any doubt, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

M

mhoward90Author

Contributor I

It’s working now

Corry P

Sonos Staff

It’s working now

Great to hear! Were you able to ascertain what the issue was?

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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