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David_230
Contributor II
October 17, 2023
Answered

Play: 1 setup for 94 year old mom in retirement community; shared wifi doesn't support the device.

Hello. There is no access to routers or AP’s in this retirement community and my 94 year old mom would really just like to listen to a little music on her Play One.

I do not know what to say to the IT people who are well-intentioned and helpful, in order to get them to help this process.


Any advice would be very much appreciated.

Thanks, David

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buzz
buzzAnswer
Grand Maestro
October 17, 2023

I suggest installing a travel router..

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6 replies

Airgetlam
Airgetlam
October 17, 2023

Take them the device, along with the instructions. They’ll need to figure out how it connects, and likely whitelist the device’s MAC in their router so it can connect….but they’ll need to figure that out. If they need to ask questions, have them call Sonos Support directly to discuss it. There just isn’t much you can ‘say’ that will help them work through what they do for a living. 

Bruce
Airgetlam
Airgetlam
October 17, 2023

As a note, once this is set up, absolutely anyone who has a controller on the retirement home’s WiFi signal will have access to control the device. 

Bruce
buzz
buzzAnswer
Grand Maestro
October 17, 2023

I suggest installing a travel router..

    David_230Author
    Contributor II
    October 17, 2023

    Hey -- tysm! I plan to do same, Bruce but I just wanted to prepare.

    Buzz, my previous research, had suggested the travel router but Sonos support disparaged them. Happy to have any specifics, make, model, setup considerations...;-)

    David
    Airgetlam
    Airgetlam
    October 17, 2023

    I’ve certainly used a travel router in a hotel situation where they required a log in to their ‘web’ signal, to great effect. Much easier and more protected to have my Sonos on my own network, rather than appearing on the hotel’s. 

    Bruce
      ratty
      ratty
      October 17, 2023

      Any sensible shared communal WiFi will have client isolation, which obviously breaks Sonos. And if by some chance it doesn’t, then any other resident can interfere with the listening experience. 

      A separate router is therefore a no-brainer. I’ve no idea why Sonos Support disparaged the idea. I guess it wasn’t in the script.

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