I have been told by Sonos support that my Play 1s are no longer compatible with my Sonos system and are therefore defunct. They offered me 30% off new ones. I am finding this very hard to accept. Anyone else had the same issue?
Question
play 1
That doesn’t sound right, unless you mean incompatible with a soundbar? Play:1’s work on S1 or S2 systems.
As far as I’m aware, PLAY:1s are no longer capable of acting as surrounds for the ARC Ultra.
I have several PLAY:1s in my various rooms, all running S2, and functioning well. Just not using them anymore as surrounds, I’ve updated those to Era 100s on one Arc, Era 300s on the other Arc. Sadly, I don’t own an Arc Ultra, but it didn’t seem to be enough of an upgrade for my needs. Great speakers, though. If I dindnt already have two Arcs, I’d buy one immediately.
That doesn’t sound right, unless you mean incompatible with a soundbar? Play:1’s work on S1 or S2 systems.
I contacted Sonos CS as my play 1s will no longer connect to my app. I have only ever used them as speakers. Any help greatly appreciated, I don't want to just throw them away.
+18What app? S1 or S2? Did you try to cable connect them temporarily? Did they just suddenly lose contact or did you do something like change your router?
My Play 1s, now at one of the kid's homes are working fine as surrounds for the Arc I also passed to the.
You got a bad Customer Service representative, call back and get a different one. Have them look at your previous call so they can get the original rep up to standard and so they can see what has already been done.
You could try a couple easy things as long as you haven't factory reset them. Power down all Sonos, reboot router and controller, once fully ready power up your Sonos.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.