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MagicTurbo
Contributor I
December 18, 2020
Answered

play 1 1001 error Diagnostic 106904026

One play 1 in my system has been temperamental before then was fine but now won't add and play tracks, with 1001 errors. Have restarted, reset, moved system to wired via a playbar but still getting the same error. It is only 7 metres from the router and playbar, line of sight, no walls in the way. 

Any suggestions?

 

Thanks in advance

Nick

 

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Mark P
Mark PAnswer
Retired Sonos Staff
December 18, 2020

Hi @MagicTurbo.

Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.

Have you done any network refresh, by unplugging all Sonos devices, then rebooting the router. When the router comes back up, plug back in the Sonos devices.

Let us know if it works. If you need help with any other information, please be sure to let us know.


 

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3 replies

Mark P
Mark PAnswer
Retired Sonos Staff
December 18, 2020

Hi @MagicTurbo.

Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.

Have you done any network refresh, by unplugging all Sonos devices, then rebooting the router. When the router comes back up, plug back in the Sonos devices.

Let us know if it works. If you need help with any other information, please be sure to let us know.


 

Help others find useful content by clicking the like button and selecting the best answer to your question
MagicTurboAuthor
Contributor I
December 22, 2020

I did this a few times, honest! Did it again the next day and all working now. Thanks

    Stanley_4
    Stanley_4
    Grand Maestro
    December 23, 2020

    If it happens again try assigning your Sonos gear a static/reserved IP address from your router’s DHCP settings page. Power down Sonos. reboot router and controller, power up Sonos.

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