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jvilla
Contributor I
September 19, 2024
Answered

Orange Flashing light

I tried resetting my sub by unplugging, press and hold power button, and plug it back in. The orange flashing light remains flashing. I called customer service and did the whole process mentioned above and still doesn’t work. Does it mean it’s broken? The rep offered me 30% off a new one if I returned it. I laughed at her and said I am not doing it. I want to fix this issue. Can someone please help? I have 2 Gen subwoofer. 

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Ken_Griffiths
Ken_GriffithsAnswer
September 19, 2024

It does sound like a hardware fault - you may find a 3rd-party repairer by searching online, but I’ve not used those services to make any recommendations. Otherwise maybe look for a refurbished Sub, that’s if you don’t want to go for the Sonos offer of a 30% discount.

For refurbished products see this link…

https://www.sonos.com/en-us/shop/certified-refurbished

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2 replies

Ken_Griffiths
Ken_GriffithsAnswer
September 19, 2024

It does sound like a hardware fault - you may find a 3rd-party repairer by searching online, but I’ve not used those services to make any recommendations. Otherwise maybe look for a refurbished Sub, that’s if you don’t want to go for the Sonos offer of a 30% discount.

For refurbished products see this link…

https://www.sonos.com/en-us/shop/certified-refurbished

    Peter_254
    Prodigy II
    September 19, 2024

    Had the same problem with my Play one.
    Fixed it by wiring it directly to my router and resetting it with the internet cable connected.
    After that I just removed the internet cable and it was ready to set up in Appén.

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