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Contributor I
January 1, 2022
Answered

One Sonos Play:1 unit can no longer play anything

I have a system with two Sonos Play:1 units and one Sonos Connect:Amp.

Today i cannot play any music services on one of the play:1 units, but it works on the other units,

I used to have a sonos playbar installed too, but it was disconnected a month ago, and I would not think that this has anything to do with this issue because it worked until today.

I have made a power cycle on all three units and it makes no difference.

I can access the play unit from a web browse and have taken a screen copy of the matrix on the unit with problems (badeværelse) and from one of the other units, so why will it  no longer stream anything on this single unit ?

 

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Contributor I
January 3, 2022

I believe the issue is solved, I found out this morning that a software upddate of my router had caused the failback between a fiber internet and a copper internet connection was malfunctioning. After closing the copper internet connection the sonos unit started working again. I have no idea why the sonos unit failed while the other two still worked, but they all work now again.

11 replies

ctn sønderborgAuthorAnswer
Contributor I
January 3, 2022

I believe the issue is solved, I found out this morning that a software upddate of my router had caused the failback between a fiber internet and a copper internet connection was malfunctioning. After closing the copper internet connection the sonos unit started working again. I have no idea why the sonos unit failed while the other two still worked, but they all work now again.