Once you factory reset SONOS speaker, how do you remove from SONOS app S2
Have factory reset SONOS speakers that I want to sell or give to family. Factory reset seems to have worked.
Why are those factory reset speakers still showing on the SONOS S2 app for me?
The factory reset speakers are showing as Not connecected and a spanner tool icon adjacent to each room/speaker. WHen you press on the icon it wants you to either reconnect the speaker (yes) or (not now)
Is there a way to sort this, as the factory reset and removed speakers I want removed from the app, as have new SONOS speakers that I want to install and integrate in the rooms that I have factory reset and removed the old speakers from.
Any help or info would be most appreciated, many thanks
Best answer by jgatie
You misunderstood. Regardless if you reset the speaker and/or it is registered elsewhere, removing it from your network by simply turning it off or taking it out of range will result in it disappearing from your app in a couple days. This is to keep devices which are removed temporarily, like to bring to a friend's place, from inconveniently disappearing just because it was off your network for a couple hours.
This has nothing to do with removal from your account ownership, which is the list of devices you own under your account here at Sonos.com. Devices only disappear from that list if they are registered elsewhere. Otherwise, your devices would disappear every time you factory reset, and there are users who think (wrongly) that a factory reset is something to be done at the slightest sign of a problem. If you think they should disappear at the very instant they are reset, then you and I both should have a word with the chronic resetters. Unfortunately, history says that will do no good.
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Hi @jgatie thanks for responding, appreciated. Hope you’re well
This has to be then a SONOS app/software issue, potentially a wider issue...
It does not make sense that you have to wait for a new owner to set up speaker, and only then the speaker (factory reset from own account) can be removed I assume automatically from own S2 app??
Is this an own account thing.. surely SONOS system and process cant mandate that any speaker you remove from your own system, cant be removed from S2 app until someone else owns and registers that speaker !!!!? Ouch!
Is there a data protection issue here, as removed speaker is still linked to your own account/system and app, even after you remove from system and factory reset… the removed speaker is still linked to your account and app when you pass onto family, friend or a local sale. That cant be right?
Factory reset, should mean exactly that. Reset speaker and removed from any system, settings, preferences, config and apps….
Does anyone, SONOS team, SONOS community have any information/way forward with this issue
You misunderstood. Regardless if you reset the speaker and/or it is registered elsewhere, removing it from your network by simply turning it off or taking it out of range will result in it disappearing from your app in a couple days. This is to keep devices which are removed temporarily, like to bring to a friend's place, from inconveniently disappearing just because it was off your network for a couple hours.
This has nothing to do with removal from your account ownership, which is the list of devices you own under your account here at Sonos.com. Devices only disappear from that list if they are registered elsewhere. Otherwise, your devices would disappear every time you factory reset, and there are users who think (wrongly) that a factory reset is something to be done at the slightest sign of a problem. If you think they should disappear at the very instant they are reset, then you and I both should have a word with the chronic resetters. Unfortunately, history says that will do no good.
However, and it may be a coincidence, I grouped a couple of the working speakers this morning and when I looked at the app again later the offline speakers were gone.
So either they aged out or the grouping forced some kind of refresh.
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