Offline Speaker

4 replies
289 views

Hi,i did a reset on my router and now my two gen 1 speakers are showing offline and i cannot reconnect them or find my system on the sonos app?

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Pools-3015Answer

Prodigy I

If you changed the name and password, that would happen. You will need to update the WIFI settings found here:

https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network

The other thing you can do is to hardwire one of the speakers to your router.

Pools-3015Answer

Prodigy I

If you changed the name and password, that would happen. You will need to update the WIFI settings found here:

https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network

The other thing you can do is to hardwire one of the speakers to your router.

J

Jonmol67Author

Contributor I

Thanks I'll give it a go

controlav

Lead Maestro

Why did you reset your router? Please, don’t reset network equipment randomly.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

J

Jonmol67Author

Contributor I

All sorted,thanks

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