Nothing will play through the SONOS app

Question

I have a three room setup - two stereo pairs of play 1s downstairs and a single play 3 upstairs. I mainly listen to stuff on Spotify which I usually do through the Spotify app, however I sometimes want to listen to the radio which I use the SONOS app to play.

Last weekend radio was working fine. This weekend it isn't working at all. I have tried to play several radio services through the SONOS app along with Spotify. In the case of radio stations, if a room had previously been playing something started on the Spotify app, it resumes play from Spotify. When I try to play Spotify through the SONOS app I get the error adding tracks message.

Grateful for any advice.

Corry P · Accepted Answer

Hi @Retro90sMTBWelcome to the Sonos Community!Please also try rebooting your router by switching it off for at least 30 seconds.I hope this helps.

Ken_Griffiths · Answer

Not really enough information here - are any of the speakers wired, using your router WiFi (if so what channel/channel-width isin use?) or are the speakers using a SonosNet connection (on which channel?). What controller device are you using, if not wired, which band is that connected to and are any guest networks (or other wireless access points)disabled/enables? Are there any switches involved in the network and are they managed, or unmanaged?

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