Contributor I

nightmare to just change routers for my sonos play 1

13 replies
240 views

Trying to get the app to find my Play 1s after I changed the router. Successfully reset it to factory settings and set it up with one connected to router and the other on the same wifi channel. Linked as a stereo. System found the registration etc. All good until I unplugged and moved to my living room. Now app can’t find the products.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

AlexPermit

Prodigy I

No when i moved it, it was not connected. So after 1.5 hours on hold, support tells me that I need for the update in June for full wireless operation. Seems retrograde. My system already worked wirelessly before this intil the router change.

Ouch. So Sonos confirms that setting up a fully wireless network is noy fully supported, even as of the June update.

Thanks for posting this.

D

Dwm516Author

Contributor I

So update. I downloaded the S2 control app and after several flawed tries was able to install both speakers. However Sonos app does not recognize the speakers and the S2 controls only play my Apple library.

the S2 app costs$19 to install. Limited functionality. Won’t set speakers up in stereo. Frankly Sonos should be ashamed. No more Sonos products for me

Moderator note: we do not charge money for our app - be wary of downloading the wrong app or from the wrong place (our apps say they are made by Sonos Inc in the respective app stores for your device)

S

sailfree

Lyricist I

Did factory reset on 2 Play1 speakers. They then asked to update software. Using app on phone. Internet speed very good.

After some 5hrs still update not completed.

Appears update some 75% complete. Unless I can sort this no more sonus products for me!

Sign up

Login to the community