Contributor I

nightmare to just change routers for my sonos play 1

13 replies
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Trying to get the app to find my Play 1s after I changed the router. Successfully reset it to factory settings and set it up with one connected to router and the other on the same wifi channel. Linked as a stereo. System found the registration etc. All good until I unplugged and moved to my living room. Now app can’t find the products.

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Stanley_4

Grand Maestro

Is your new router’s WiFi set to be compatible with your Sonos?

https://support.sonos.com/en-us/article/supported-wifi-modes-and-security-standards-for-sonos-products

Sorry to hear you used the Factory Reset and wiped out everything you had set up.

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Dwm516Author

Contributor I

Thanks. I did reload my Sonos app and it loaded an update to my hardware. I have the Play 1 so it should be compatible. All other devices Kasa, Alexa, Wemo still work on the new router which should back support the 2.4 tech.

106rallye

To late now, but would it not have been possible to use the SSID and password from your old router with the new one? That way the system possibly would not have noticed any change.

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Dwm516Author

Contributor I

Not sure how I would have assigned my old SSID to the new router.

AlexPermit

Prodigy I

Not sure how I would have assigned my old SSID to the new router.

What’s the make and model of your new router?

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Dwm516Author

Contributor I

Archer AX55. TP link I understand what you suggested about the SSID, Interesting, but that alternatives gone.

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Dwm516Author

Contributor I

Note that o can set up the system with a Ethernet cable to my router and then set up the second one wireless and it is looking for it on my Archer router. However , I can’t get into recognize the Ethernet connected speaker ( or the second one) when I move it to its actual location and Trickey on wireless. The network connection drop bar in settings at also does not mention my router name.

AlexPermit

Prodigy I

Archer AX55. TP link I understand what you suggested about the SSID, Interesting, but that alternatives gone.

Actually I was going to suggest going into the router and seeing if both Play 1’s were assigned IP addresses and were on the network.

You will need the MAC address of each of your Play 1’s. The MAC address is the serial number which is printed in the back.

AlexPermit

Prodigy I

Note that o can set up the system with a Ethernet cable to my router and then set up the second one wireless and it is looking for it on my Archer router. However , I can’t get into recognize the Ethernet connected speaker ( or the second one) when I move it to its actual location and Trickey on wireless. The network connection drop bar in settings at also does not mention my router name.

Are you saying that when you moved the Play 1’s to your living room you still had a Play 1 wired to the router?

FYI, when you have a Play1 wired to your router, the other Play 1 will not use your routers wifi. It will connect to your wired router using SonosNet

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Dwm516Author

Contributor I

No when i moved it, it was not connected. So after 1.5 hours on hold, support tells me that I need for the update in June for full wireless operation. Seems retrograde. My system already worked wirelessly before this intil the router change.

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