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WheelHoss
Contributor I
Jul 31, 2026 12:24 AM UTC
Answered

Need Help with Adding Speakers to a System

We recently moved not a new home and had several Sonos products up and running on our new Wifi network.

Today we added an Eero, and all the systems couldn't be found. I was able to add the Arc + sub + surrounds, but not if I try factory reseting any other speaker, it says the speaker wasn't added to the system and recommends unplugging and plugging back in. This does nothing. So we can't add anything currently.

Is my best option to create a new system and factory reset everything? Thanks.

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Pools-3015
Pools-3015Answer
Prodigy I
Jul 31, 2026 12:39 PM UTC

Sounds like you have created a double NAT issue when you added the Eero.

There should only be one device on your network handling router duties, so the Eero should have been configured as an access point to simply extend your existing network:

 

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WheelHossAuthor
Contributor I
Jul 31, 2026 4:44 PM UTC

We considered making the Xfinity modem/router combo the bridge. We didn’t for two reasons. First, the Xfinity app has a lot of functionality we would lose. Second, it would have required logging into an Admin server, whereas putting the Eero into bridge was a toggle on the app. Fortunately my brother in law is an expert, and if we want to go the other route, he will be available to help. Thanks!

Interesting…😂😂

I had Xfinity and went the opposite direction when I installed my ASUS AiMesh. I found much more flexibility with my ASUS gear. Today I no longer use Xfinity as I have switched to Google Fiber with better incoming (3Gb). My network is entirely my own as Google Fiber only provides input via their fiber box/jack. I guess I’m the version of your brother-in-law 😂😂

 

Yes you are a little ahead of us! We are fine with the 1.2 gigs we get. Mostly stream AppleTV and some PS5 online for Elden Ring with my nephew. I can’t imagine 3 gigs!!!

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    AjTrek1
    AjTrek1
    Jul 31, 2026 5:29 PM UTC

    Just to be clear my main reason for leaving Xfinity entirely was terrible service where I live. The price difference is fairly negligible. I also had the same ASUS AiMesh setup I have now.

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