Contributor I

My Sonos System has been Hacked. No help from Sonos

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The last few days someone has been able to get into my Sonos system and control it. I was on the phone with Sonos today but they don’t know what is going on. They had me doing the diagnostics many times today. They are lost. I have changed all my passwords to my Wifi and Sonos. It didn’t help. We have a house wide system and they keep getting on and turning the outdoor system to full volume. It is bugging the neighbors. We have 4 amps powering a home theatre and two subs in the backyard. We have a theatre night planned for tomorrow but this may be done. I am going to power it down for now but I need help. I found this on youtube

Is this true. While I was typing they just did it again.

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Ken_Griffiths

Have you ever used “Login with Sonos” on anything other than the Sonos app? eg Audio.Report or some third party Sonos apps (not mine though). If so, you have given full and permanent access to that service to your Sonos system. Changing your Sonos password won’t break this connection.

If that service got hacked then the hackers will have full and permanent access to your system.

Sonos still do not have a way of un-registering 3rd parties from their authentication service.

I thought it was possible to contact Sonos Support and ask them to remove the authorisation - that said, I do agree that there ought to be a way for a user to be able to revoke any authorisation, perhaps a suitable place to do that would be in the users online Sonos account settings.

The fact it’s not (easily) available, has made me hesitant to sign up and try some 3rd-party Apps.

Smilja

“Login with Sonos”? Never seen this.

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

106rallye

@Florentina Michael Sonos should be able to see what device is being used to turn the volume up. If it happens again send in a diagnostic immediately.

N

nik9669a

Senior Virtuoso

This is the first post from the op. It’s 20 hours since they posted, there’s been 13 replies, and no response yet from the op. Odd…

controlav

Lead Maestro

“Login with Sonos”? Never seen this.

It’s how third parties can get access to your Sonos system for integration purposes: https://docs.sonos.com/docs/authorize

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

AjTrek1

This is the first post from the op. It’s 20 hours since they posted, there’s been 13 replies, and no response yet from the op. Odd…

They may not respond as they may have realized it may have been their fault for sharing their password. On the other hand it could have been a full blown network hack via other means such as clicking on a link.

Together Everyone Achieves More = T.E.A.M.

Smilja

“Login with Sonos”? Never seen this.

It’s how third parties can get access to your Sonos system for integration purposes: https://docs.sonos.com/docs/authorize

I see. Thanks.

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

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