Contributor I

My Sonos System has been Hacked. No help from Sonos

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The last few days someone has been able to get into my Sonos system and control it. I was on the phone with Sonos today but they don’t know what is going on. They had me doing the diagnostics many times today. They are lost. I have changed all my passwords to my Wifi and Sonos. It didn’t help. We have a house wide system and they keep getting on and turning the outdoor system to full volume. It is bugging the neighbors. We have 4 amps powering a home theatre and two subs in the backyard. We have a theatre night planned for tomorrow but this may be done. I am going to power it down for now but I need help. I found this on youtube

Is this true. While I was typing they just did it again.

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Airgetlam

Your post doesn’t make much sense, with my worldview of Sonos. The only possible access they’d have, if you’ve changed your WiFi password, is via Spotify Connect, which is easy to break, by playing any other streaming service, other than Spotify.

The last ‘hacking’ incident I’d heard of was back when people had their Sonos exposed on the wrong side of the DMZ on their router. I don’t know of any other way, currently, of ‘hacking’ a Sonos system, a person, given that you’ve changed your WiFi password, just doesn’t have the capability to access your Sonos system.

Bruce

R

Raguu

Enthusiast II

Your post doesn’t make much sense, with my worldview of Sonos. The only possible access they’d have, if you’ve changed your WiFi password, is via Spotify Connect, which is easy to break, by playing any other streaming service, other than Spotify.

The last ‘hacking’ incident I’d heard of was back when people had their Sonos exposed on the wrong side of the DMZ on their router. I don’t know of any other way, currently, of ‘hacking’ a Sonos system, a person, given that you’ve changed your WiFi password, just doesn’t have the capability to access your Sonos system.

What about play.Sonos.com?

Airgetlam

I’d not heard of any hacking through play.sonos.com, either.

Bruce

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Raguu

Enthusiast II

I’d not heard of any hacking through play.sonos.com, either.

In response to your writing

”The only possible access they’d have, if you’ve changed your WiFi password, is via Spotify Connect, which is easy to break, by playing any other streaming service, other than Spotify.”

Known or weak Sonos account password possibly

Smilja

Known or weak Sonos account password possibly

More likely by telling Tom, Dick, Harry & their dog the Wi-Fi password.

If Spotify Connect is involved:

Think your account’s been hacked? - Spotify

How to log out of Spotify - Spotify

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

R

Raguu

Enthusiast II

Known or weak Sonos account password possibly

More likely by telling Tom, Dick, Harry & their dog the Wi-Fi password.

If Spotify Connect is involved:

Think your account’s been hacked? - Spotify

How to log out of Spotify - Spotify

I would agree, however they mentioned changing their Wi‑Fi password and disabling any potential Spotify Connect sessions.

Smilja

@Florentina Michael wrote “I have changed all my passwords to my Wifi and Sonos”.

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

Stanley_4

Grand Maestro

I'd wait for the incident and within 10 minutes of the start, capture the system information by submitting a diagnostic.

In every instance I have seen here Sonos support was able to determine what started the playback. Without the tmely diagnostic data accurate diagnosis is much more difficult, if even possible.

The one thing I haven't seen is the reporting of a method of illicit access to a Sonos system via Sonos hardware or software on a properly secured network.

AjTrek1

This is just simple password neglect. Change your password and/or stop giving it to everyone. Even if you gave it to one person you can’t account for their lack of knowledge to prevent security breaches.

BTW...it may not just be your Sonos password. Your entire network could have been hacked so you may want to change its password as well.

Together Everyone Achieves More = T.E.A.M.

controlav

Lead Maestro

Have you ever used “Login with Sonos” on anything other than the Sonos app? eg Audio.Report or some third party Sonos apps (not mine though). If so, you have given full and permanent access to that service to your Sonos system. Changing your Sonos password won’t break this connection.

If that service got hacked then the hackers will have full and permanent access to your system.

Sonos still do not have a way of un-registering 3rd parties from their authentication service.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

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