Contributor I

Answered

My Play5 gen2 has been diagnosed with a WiFi card issue fault

23 replies
582 views

Because of the above fault i cannot use the device without it being plugged into the router via a Ethernet cable which is not ideal for us.

Sonos has informed me the product is outside a warranty period and have offered a 30% of coupon if i return the product.

I think it should be replaced.

Any thoughts

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

C

craigskiAnswer

Local Superstar

I think it should be replaced.

Any thoughts

I see you are in the UK, maybe contact someone who can repair with no obligation quotation:

https://sonosrepair.co.uk/about-us

You should still be able to use your 30% on a new speaker, even if you manage to get the old Play 5 repaired, with a 6 month warranty on the repair.

Show previous replies

Airgetlam

Huh, that’s odd. I’ve done several in the past where I didn’t have to return the speaker. I wonder if there is something different about your case.

Bruce

R

Rhonny

Prodigy III

Edited my post as your device has only 15% upgrade value at the Sonos site. 30% of you return it to them…

Mr. T

Not sure why you are thinking of the upgrade offer, where there is no requirement to return the product.

C

craigski

Local Superstar

https://www.sonos.com/en-gb/upgrade

Play 5 Gen 1 is 30% no return

Play 5 Gen 2 is 15% no return

I misread the original post (sorry)

I would still contact the Sonos repairer in UK as per link in my previous post, if it is a common fault, they will know about it and be able to repair.

Mr. T

It’s a Play:5 (gen2) which has a 15% upgrade credit.

The OP’s device is faulty and Sonos Support have offered a 30% discount on condition the product is returned. Not sure why that is so hard for people to understand.

D

dwldavies

Lyricist I

Problem with 30% upgrade (and return of speaker) is that a new generation 5 speaker is not compatible with the older second generation 5 speaker, so you can’t create a stereo pair or indeed use them as surround speakers as they are not compatible software. that means you are forced into buying two new speakers because one old one has a fault! SONOS should repair the faulty wifi cards in faulty speakers.

Stanley_4

Grand Maestro

The good news is that if you buy a pair of Fives the 30% applies to the set price, not just one.

Take the pair upgrade offer and sell the old one to recover so e of the cost.

A

amun

I used the repair facility mentioned by @craigski about 4.5 years ago

They were very good, repairing my Play 5 Gen 1 for about £90, IIRC

It’s worked fine ever since and gets used about 12 hours a day on most days.

M

Muggles

Lyricist III

Problem with 30% upgrade (and return of speaker) is that a new generation 5 speaker is not compatible with the older second generation 5 speaker, so you can’t create a stereo pair or indeed use them as surround speakers as they are not compatible software. that means you are forced into buying two new speakers because one old one has a fault! SONOS should repair the faulty wifi cards in faulty speakers.

FYI You can use the iOS app Sonosequencer to pair the speakers

B

bim6969

Lyricist I

Was searching for a solution and came across this thread.

I have the exact same issues. Been using my Play:5 (Gen 2) via ethernet cables for a couple of years now. recently shifted the position of the speaker and the ethernet jack on the unit itself is presenting some issues. I have to apply slight pressure in order for the Play:5 to pop up on my app. the moment i release my finger, it disconnects. (see below photo)

Now, ive tried to connect wirelessly. i have enabled wifi for the Play:5 on the app. but the moment, i unplug the ethernet cable. my Play:5 on app disappears. and I am unable to connect wirelessly. Ive gone into the “Manage Network” and they always ask me to factory reset. Ive done that (several times) but the same thing happens.

I have contacted Sonos cust service, and they referred me to a local authorised retailer (im in singapore). TC Acoustic (local reseller) only advise that its out of warranty and gave a “out of warranty” discount for purchasing a new unit.

I find the whole situation extremely frustrating because the speaker itself works. the parts/components that’s not working are the ethernet jack and the wifi module inside the unit.

Unfortunately, it is difficult to find someone who can repair Sonos speakers in Singapore.

Show more replies

Sign up

Login to the community