Contributor I

Answered

My Play5 gen2 has been diagnosed with a WiFi card issue fault

23 replies
582 views

Because of the above fault i cannot use the device without it being plugged into the router via a Ethernet cable which is not ideal for us.

Sonos has informed me the product is outside a warranty period and have offered a 30% of coupon if i return the product.

I think it should be replaced.

Any thoughts

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C

craigskiAnswer

Local Superstar

I think it should be replaced.

Any thoughts

I see you are in the UK, maybe contact someone who can repair with no obligation quotation:

https://sonosrepair.co.uk/about-us

You should still be able to use your 30% on a new speaker, even if you manage to get the old Play 5 repaired, with a 6 month warranty on the repair.

106rallye

Why do you think it should be replaced - it’s out of warranty? How old exactly is it?

P

Play5 gen2Author

Contributor I

Hi I think it should be replaced as it is a fault with the product. Not sure if this is a common fault or we have just been unlucky.

The product must be around 6 years old

R

Rhonny

Prodigy III

Hi I think it should be replaced as it is a fault with the product. Not sure if this is a common fault or we have just been unlucky.

The product must be around 6 years old

There is no company in the world that would replace a product that has developed a fault after six years. And no other that would offer you 30% off a replacement.

jgatie

Exactly how long is a 1 to 2 year warranty supposed to last?

106rallye

Six years is indeed a bit early for a speaker to (partly) fail, so I can see why you are disappointed. On the other hand, six years is well out of warranty, so Sonos’ offer of 30% off on a new speaker does not seem unfair.

C

craigskiAnswer

Local Superstar

I think it should be replaced.

Any thoughts

I see you are in the UK, maybe contact someone who can repair with no obligation quotation:

https://sonosrepair.co.uk/about-us

You should still be able to use your 30% on a new speaker, even if you manage to get the old Play 5 repaired, with a 6 month warranty on the repair.

Mr. T

I think it should be replaced.

Any thoughts

I see you are in the UK, maybe contact someone who can repair with no obligation quotation:

https://sonosrepair.co.uk/about-us

You should still be able to use your 30% on a new speaker, even if you manage to get the old Play 5 repaired, with a 6 month warranty on the repair.

The 30% credit was on the condition of returning the speaker as per the initial post.

Airgetlam

Pretty sure they’ve stopped the requirement for returning speakers in order to receive the discount. I think they offer it as a recycling option, but not a requirement.

Bruce

P

Play5 gen2Author

Contributor I

Hi Airgetlam

They are requesting i return the unit before issuing the 30% off voucher

Steve

Airgetlam

Unless things have changed, that is.

In the beginning of the process, returns were indeed required, but that lasted a few weeks, and changed. After that, the reduction was available once per authorized speaker, and once consumed, could not be used again, but no longer required the physical return of the ‘consumed’ device.

Bruce

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