Music Library

This thread is about local library usage, not Apple Music. 

​@Bright idea,

Not wanting to keep things off topic here, but I assume that’s an old status page screenshot by the looks of things, as ALL is currently shown as operational at the moment, including the Apple Music service:

https://status.sonos.com

The AM service, within the Sonos App, is certainly working okay with the Sonos system that I’m using here.

Mine is not working as of today and since May. Working with Sonos Support they have told me each time I’ve called to wait for an update. In talking with Sonos support they have told me the Sonos app works through IMacs but will not work through the mobile Sonos app on my iPhone, which is the case for me and many others. 

I’ve talked to them several times since the app update. I call each month and the last time was probably beginning of November. Each time I’m told there’s nothing new yet..wait for an update. Sonos is the one telling me I’m one of many complaints about the music library not working on IPhones and still getting the ‘something went wrong’ error. 
I’m happy you have no issues. Wish I could say the same.

Sorry, but I didn’t even know there was an issue with the Apple Music service on Sonos. The Sonos services status page (see earlier link) doesn’t mention it. Maybe it’s something local to where you are?

I assume you’ve done the ‘usual’ troubleshooting, with Sonos Support, such as signing out/in on ‘Media & Purchases’ in the iOS settings etc. in addition to removing and re-adding the service in the App?

You perhaps could also try the setup of the service using an Android controller device, if you perhaps have that type of device available to you, or the ability to borrow one from a friend/family member. It will need the Apple Music ‘native’ App installed for setup IIRC (same as that required for iOS devices).

Yes, I took those steps and Sonos had me do the same and other possible solutions. They had me working off my desktop and they confirmed the path for my music folder. The iMac can play Sonos with the music path but it won’t work using the Sonos app on my iPhone. 

The above screenshot is not related to the Apple Music service within Sonos - that’s the Sonos local library service - a different thing altogether. I take it though, that you’re using your Apple Music ‘iTunes’ music library for the locally shared music folders.

It sounds like you’re possibly using an HTTP share with these folders, rather than an SMBv2 share. The new Sonos ‘mobile’ App will only support SMBv2 (or higher) shared folders. I’d perhaps find out what version of SMB your Mac PC is using, then manually setup the share yourself. See the links I posted earlier in the thread here.

After an update a few months ago, I got access to my music library again. However, after the last update, I’ve lost access to most areas. I have music stored in Genre folders and as well as tagged by Genre. For some reason, my Chillout folder/tag plays flawlessly. However nothing else does. I click Play and the icon just spins. Same if I try and Play from ‘All’.

The only thing I can think of why Chillout works is that it appears first in the list alphabetically. 

Very annoying and such a pain fixing this issue is taking so long. Re-scanning never seems to do anything.

Running Win11/iOS.

I’m not sure why you store your music in genre ‘folders’ when there is a specific tag field for genre - surely you would just populate the tag field within the audio file itself with something like MP3Tag or similar software?