My Sonos move is plugged in, connected via Bluetooth to my Spotify app on my phone. When i press any button on my speaker, it responds but there is no sound no matter what i do. Any help will do. Hope is not a hardware issue.
Answered
MOVE-No sound
Best answer by MarianICS
It worked. Actually it needed a hard reset. Thank you very much for your help!
All the best!
+21For ALL issues I have had with my Moves (both 1 and 2) they were always resolved by taking the Move off it’s charging base. Powering down the Move completely (8 second long press of power button).
After a couple of minutes place the Move back on the charging base and, if it doesn’t auto power on, power the unit on and wait a coupe of minutes and then try the unit for sound via WiFi and BT.
Not sure if this will work for your specific BT issue, but I have had the same issue regarding no sound, but app shows it playing, and this solved it.
Let us know how you get on.
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