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PhilNaldrett
Contributor I
April 2, 2020
Answered

Microphone button does not work on new Sonos One

Hiya

I have just bought a new Sonos one to join the other two. The microphone light does not come on when I push the button.

I have tried Rebooting and Factory Reset, but theydid not help.

Any ideas, or is it justva defective unit?

Best regards

Phil

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      jgatie
      jgatieAnswer
      April 2, 2020

      Have you enabled Alexa on the new unit? In the Sonos app. you have to go to Settings > Services > Amazon Alexa and add the new product before the microphone will work.  

      View in thread

      11 replies

      Chris
      Chris
      Lead Maestro
      April 2, 2020

      Try disabling the Sonos Alexa skill and re-enabling in the Alexa app

      That should reset it.

      Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      PhilNaldrettAuthor
      Contributor I
      April 2, 2020

      Thanks Chris,

      I tried that, but it did not work.

      :-(

      jgatie
      jgatieAnswer
      April 2, 2020

      Have you enabled Alexa on the new unit? In the Sonos app. you have to go to Settings > Services > Amazon Alexa and add the new product before the microphone will work.  

      PhilNaldrettAuthor
      Contributor I
      April 2, 2020

      Thanks jgatie, that was right on the button!

      I now have a fully functional One.

      Best regards

      Phil

        jgatie
        jgatie
        April 2, 2020

        Glad to help.

          marpepla
          Lyricist I
          June 1, 2020

          Amazon Alexa doesn’t appear in “add new service” option so, I can’t add the speaker.

          Chris
          Chris
          Lead Maestro
          June 1, 2020

          There is a voice section and a music section. Make sure you are choosing add service under voice. 

          Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
          marpepla
          Lyricist I
          June 1, 2020

          The voice section don’t appear in my app 

           

           

          Airgetlam
          Airgetlam
          June 1, 2020

          What speaker(s) Do you have in your Sonos system? What version of the Sonos controller is that? Have you checked that either Amazon and/or Google are available in your location?

          Bruce
          marpepla
          Lyricist I
          June 1, 2020

          I’m in Spain
           

           

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