lost my two speaker SL

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Hi, just bought a Sonos ARC and since this time, my apps don’t see my two SL speaker. I try many times all recommanded works in Sonos web site but still not see them, do you have a solution? Thanks

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Ken_GriffithsAnswer

It might be a case that you have perhaps split your Sonos products into two separate Sonos systems on your WiFi network. A quick fix it to perhaps close the mobile Sonos App fully (slide off screen).

Power off the the Sonos Arc.

Open the Sonos App and let it connect to your One-SL speakers and when they’re working okay now factory reset your Arc. See the instructions here to do that…

https://support.sonos.com/s/article/1096

With it’s status LED flashing green, goto ‘settings/system/add product’ and follow the onscreen instructions to add the Arc to your original Sonos system and when complete, see if you then see all devices in your Sonos App.

N

nik9669a

Senior Virtuoso

Did you add to existing system or create a new one? This may be a time when a factory reset is worthwhile, then trying again to add it.

Ken_GriffithsAnswer

It might be a case that you have perhaps split your Sonos products into two separate Sonos systems on your WiFi network. A quick fix it to perhaps close the mobile Sonos App fully (slide off screen).

Power off the the Sonos Arc.

Open the Sonos App and let it connect to your One-SL speakers and when they’re working okay now factory reset your Arc. See the instructions here to do that…

https://support.sonos.com/s/article/1096

With it’s status LED flashing green, goto ‘settings/system/add product’ and follow the onscreen instructions to add the Arc to your original Sonos system and when complete, see if you then see all devices in your Sonos App.

Airgetlam

Without more detail, there’s going to be a lot of guessing here. Is there a possibility that you set up your new Arc as a new system, rather than using the ‘add a device’ function in your controller?

Bruce